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Form of workMosaic is the leading North American integrated marketing and sales agency, specializing sales, training, experiential, and digital & virtual solutions. At Mosaic, we are never satisfied with the status quo and are in constant search for new ideas and new ways to help our clients build their brands amidst the evolving dynamic of empowered consumers, leveraging new technologies and approaches. Together as a team we deliver for those results to our clients every day. Mosaic is not about standing out from the crowd - we lead it!
The Builder Support Representative is responsible for driving the success of Whirlpool Corporation's diverse products and services for strategic Builder Trade Customer accounts. These include National single-family home builders and are one of the top strategic priorities for Whirlpool Corporation. The Builder Support Representative will actively manage a large geographical region and be assigned Trade Customer accounts, be responsible for growing the customer relationship, and will be measured on customer relationship key performance indicators and sales and training targets. We are seeking individuals that have proven diligence, perseverance and experience cultivating high level relationships with key decision makers of Whirlpool Builder Trade Customers. Essential Job Functions:- Responsible for a geographic territory and call on Builder Trade Customer accounts to build relationships, sell, and train over the Whirlpool product mix, and ensure customer excellence in job completion process
- Lead large group trainings of Whirlpool's strategic builders. Drive essential high-level relationships with Builder Trade Customers through management job site and Design Center. Deliver all product and process trainings and other strategic priorities to help drive sales and ultimately customer satisfaction.
- Deliver presentations to educate Builder Trade Customers on clients' key product differentiators, messages, promotions, etc.
- Maintain working knowledge of all products to be a subject matter expert and direct questions from Builder Trade Customers related to product issues, allocation and inventory challenges to Support Services Team.
- As requested, attend and execute at Whirlpool Builder events, open houses or Builder Trade Customer related activities to educate and train on products key features and offerings
- Partner with Local Market Manager to promote seamless sales support to Builder Trade Customers
- Miscellaneous duties as assigned
- 1 - 3 years of customer service or training experience
- Experience with new construction building industry, residential single or multi-family construction
- Experience with home appliance, specific to either retail, direct, business and/or national retail
- Needs to be tech savvy, strong working knowledge of Google G Suite
- Exhibit an energetic and enthusiastic attitude and tremendous interpersonal communication skills
- Communicate effectively in group presentations and demonstrations
- Independent and motivated team player; ability to succeed in a self-directed environment
- Possess excellent communication, organization and presentation skills
- Ability to work full-time, Monday-Friday
- Ability to lift at least 50lbs
- Ability to utilize or acquire a cellular device approved by Whirlpool corporation for business communications
- Bachelor's Degree preferred
Along with competitive pay, we offer a comprehensive benefits program. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:
- Medical, Dental, Vision, and Telehealth
- Basic Life Insurance and AD&D
- Voluntary Life Insurance
- Short Term and Long Term Disability
- Flexible Spending Account
- Health Reimbursement Account
- 401(k) match
- Legal Insurance
- Pet Insurance
- Employee Assistance Program
- Employee Discount Program
- Tuition Assistance Plan
- Paid Time Off and Company Paid Holidays
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Mosaic North America is an Equal Opportunity Employer
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.
To Apply: please send resumes to: USRecruiting@mosaic.com
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