Warehouse Csr

JOB DESCRIPTION:

Shift: Monday-Friday 7:30AM- 4:00PM

Requirements: EXCEL, WORD, OUTLOOK, CUSTOMER SERVICE EXPERIENCE. 

Optional: Synapse Program, Billing, Warehouse Experience.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.