AddressJob Description
Overview
The Vice President, E-commerce is responsible for delivering innovative solutions to create a best-in-class online shopping experience for consumers with a focus on growing traffic and conversion across the different Clean Harbors consumer channels. In partnership with marketing peers, this role will leverage digital capabilities to design and build shopping experiences and campaigns that will have an immediate impact on the way customers interact with Clean Harbors and its brands and services. The VP is a critical enabler to the overall business by providing web analytics reporting and analysis on visitor behavior, site experience and return on investment.
Why work for Clean Harbors?
- Health and Safety is our #1 priority and we live it 3-6-5!
- Competitive wages
- Comprehensive health benefits coverage after 30 days of full-time employment
- Group 401K with company matching component
- Generous paid time off, company paid training and tuition reimbursement
- Positive and safe work environments
- Opportunities for growth and development for all the stages of your career
Responsibilities
- Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times.
- Develop long- and short-term strategic plans from creation to execution of Ecommerce initiatives including marketing, fulfillment, technology and execution.
- Support marketing in creation and maintenance of content; partner with the Marketing Department to drive an Ecommerce focused strategy that includes promotional, merchandising and pricing decisions.
- Drive the acquisition of new customers through the Ecommerce channels.
- Identify, prioritize and implement operations and technology improvements to operate the Ecommerce space.
- Oversee development and implementation of all E-commerce solution content and best practice strategies for the company. Craft and communicate the vision for the company websites for Ecommerce including for conversion, revenue and profitability. The strategy will leverage how, where and when content is integrated into the shopping or service experience.
- Manage the overall customer experience of company portals and integration with Ecommerce sites.
- Work with Operational Executive to design and drive order fulfillment and return processes and procedures; work with Customer Service Executive to design and drive customer support model for both before and after sales.
- Responsible for Enterprise Ecommerce platform content and functionality. Partner with IT Department on functional requirements and technology integration.
- Manage the overall user experience including site navigation, content development, checkout funnel and promotional campaigns.
Qualifications
- BS/ BA in Business, Technology, Marketing or related field or equivalent working experience.
- 15+ years; general business experience.
- 10+ years; Ecommerce experience.
- 7+ years; Leadership experience.
- Action oriented, independent, self-starter comfortable working in fast-paced environment.
- Ability to manage multiple, time-sensitive projects and competing priorities simultaneously to drive projects to completion with minimum guidance and high attention to detail.
- Web and Customer Experience analytics. Have hands on experience with enterprise-level digital analytics tools like Google Analytics.
- Demonstrated leadership and success in developing and executing E-Commerce strategies that delivered significant growth, ideally involving new products/services and/or new markets.
- Analytical experience, strong technical capability, working in collaboration with Technology, Marketing, Product Management and Business Intelligence teams.
- Proficient with Microsoft Office (Word, Excel & PowerPoint; Strong financial skills).
- Excellent organizational and written/verbal communication skills.
Join our team today! To learn more about our company, and to apply online for this exciting opportunity, visit us at https://careers.cleanharbors.com/
Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is one-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.
We thank all those interested in joining the Clean Harbors team; however only those that complete the online application and meet the minimum job qualifications will be considered for this role.
Clean Harbors is a Military & Veteran friendly company.
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