Mission: MANNA’s mission is to involve, educate, and unite people in the work of ending hunger in Western North Carolina
Vision: A hunger-free Western North Carolina.
MANNA embraces a philosophy that recognizes and values diversity by creating an environment of mutual respect, transparency, and sharing of different opinions and ideas. MANNA’s goal is to attract, develop, retain, and promote a talented and diverse workforce in a culture where all employees will contribute to their fullest potential. The celebration of inclusivity and diversity is essential to helping MANNA achieve its mission to involve, educate, and unite all people in the work of ending hunger in Western North Carolina.
Position Summary: coordinate and schedule large numbers of volunteers (individuals and groups) to assist in the delivery of MANNA FoodBank’s programs and services. This includes coordinating support volunteers for departments and projects across the organization, special events, stipend volunteers i.e. AmeriCorps, interns and/or providing guidance, resources and tools to MANNA staff who supervise volunteers. The person in this role also serves as resource to our partner agencies in growing their volunteer programs. The Volunteer Engagement Coordinator also serves as a support person to our Volunteer Center Manager and staff by assisting with projects and using warehouse equipment to move product when needed.
With more than 3,000 - 5,000 volunteers serving each year, MANNA FoodBank is fortunate to have a very large and diverse volunteer base that is essential to our mission and success. The Volunteer Engagement Coordinator is responsible for cultivating positive relationships with them, looking for opportunities for deepening their engagement and ensuring that their volunteer service is a positive, meaningful experience.
Creates an environment that foster a safe, positive, and respectful wherein all volunteers--regardless of background, beliefs, or ability--feel accepted and appreciated.
Essential Duties and Responsibilities:
- Develops and Supports Volunteers and Volunteerism
- Maintain the CERVIS volunteer database through daily upkeep of the volunteer schedule and data, including accurately recording volunteer time.
- Receive, manage and communicate responses from email and phone queries (from individuals/groups). Provide excellent customer service to all volunteers through phone, email, and day-to-day engagement.
- Works closely with and serves as an integral part of the Volunteer Center team and experience. Communicates throughout the day with the Volunteer Center Supervisor on any emergent needs.
- Develop and implement effective strategies to recruit and place volunteers in roles that best align with a volunteer’s interests and skills, including but not limited to MANNA’s Ambassador Program.
- Develop and implement an intake, orientation (currently virtual), training and evaluation protocol for potential volunteers to ensure the best match between skills, qualification, and interest of the volunteers and the needs of the organization.
- Serves as an active member of our Volunteer Center staff team, assisting with volunteer projects and occasionally using warehouse equipment (pallet jack training) to move product. Assists volunteer manager and associate with daily tasks when needed especially if short staffed or a team member on PTO.
- Manages scheduling and placement of court-ordered community service workers and generates weekly reports for appropriate government agencies
- Participate in the planning, coordination, and execution of MANNA’s special events each calendar year. Events include but are not limited to: Annual Volunteer Appreciation Event, Empty Bowls, Annual Donor Appreciation Event, Mountain State Fair Food Drive, Midnight at MANNA, Student Food Drive, NALC Food Drive, United Way Days of Caring, Ingles Giving Tree, Hops for Hunger, and Key 100 Signature Events.
- Coordinate MANNA-wide ongoing volunteer recognition (# of hours served) and appreciation activities, some to be coordinated in conjunction with the Resource Development Department.
- Create and administer annual Volunteer Satisfaction Survey and process, analyze and report results.
- Coordinate with staff across all departments to determine volunteer and intern needs, assess duties and responsibilities, qualifications and training required.
- Be a resource to staff who manage volunteers, assisting with how to effectively manage volunteers.
- Assist with conflict resolution between volunteer and staff if needed with consul from Volunteer Manager and or CDO as appropriate.
- Develop, and review policies and procedures which guide the volunteer program.
- Maintain strict confidentiality with volunteer/donor personal information and records.
- Evaluate and manage risk management system with MANNA’s safety manager; serves as a member of MANNA’s Safety Committee
- Create, administer and monitor expenditures for the volunteer budget.
- Collect demographics on individuals that may be considered major or planned gift prospects
- When applicable, provides staff and volunteer training on effective utilization of the volunteer management platform.
- Provide status reports to Volunteer Manager and Chief Development Officer
- Participate in cross departmental teams (Development, Operations, and Programs)
- Builds Relationships with Other Organizations
- Develops and maintains ongoing relationships with Hands on Asheville, schools and universities, faith-based organizations, social services organizations, community clubs, neighborhood organizations, and other organizations in MANNA's region. And seeks best practices from other like size food banks within the Feeding America network.
- Communicates and maintains volunteer opportunities and needs within these organization's files and participates in community recruiting activities (summits, fairs, exhibits, etc.).
- Seek new opportunities to increases MANNA’s presence in the community by growing the Ambassador Program. Continue events at Farmer’s Markets, Volunteer Expo’s, Festivals and Fairs, School Events.
- Education/Experience: A range of education, training, certifications and experience will be considered for this position.
- This range could include High School diploma or equivalent, combined with three to four years of work experience, and up to a four-year degree with one to two years of work experience.
- Fields of experience can include, but are not limited to, program management, coordination and administrative experience. Volunteer management experience is preferred and a proven track record of volunteer engagement with at least 2-3 years’ experience.
- Must provide proof of current, valid North Carolina driver’s license with clean MVR and auto insurance
- Demonstrated record of successful leadership, strong relationship building, interpersonal, team building and decision- making skills.
- Exceptional written and oral communication skills; close attention to detail and commitment to producing excellent work.
- Extraordinary time-management and triage skills; ability to juggle multiple tasks and adapt to ever-changing conditions and unanticipated daily events.
- Functional knowledge and use of Microsoft Office; ability to learn and master complex volunteer management software (Cervis).
- Maintains a professional appearance at all times and represents MANNA in diverse settings; maintains a calm, confident demeanor in stressful situations.
- Communicates effectively with a diverse group of constituencies, including staff, volunteers and the public
- Positive Team player – ability to work cohesively on motivated and energetic teams.
- Ability to identify volunteers that may be potential donors and effectively communicate that to CDO/DPE.
- Ability to welcome large groups and comfortable in public speaking roles is a must.
- Works as a problem solver, self-starter, and is able to respond quickly to changing requirements
- Working knowledge of volunteerism’s role in cultivating and developing donors
- Willingness to seek understanding of all volunteer and staff perspectives, and ability to build consensus toward shared visions and goals.
- A desire to educate and inspire others in the mission of MANNA FoodBank
- Knowledge of food bank and/or warehouse operations a plus
Working Conditions: This position will be performed in an office and warehouse setting with frequent interactions on the volunteer center floor which is a warehouse environment. This setting can be hot or cold depending on the season.
This is a fast-paced hands-on physical work environment. The noise level in the work environment is moderate to moderately loud within the warehouse.
Compensation and Benefits: The starting salary range for the Volunteer Engagement Manager is $41,230.10 - $46,080.70, based on years of experience. In addition to the salary, MANNA is excited to offer a comprehensive benefits package that includes medical, dental, vision, short term and long term disability insurance, as well as 401k with company match up to 3%, 136 PTO hours in the first year, flex schedule, paid holidays, breaks, lunches and more!
Physical Demands: The physical demands required are representative of those that must be met by the employee to successfully perform the essential functions of the job.
The physical demands of this position are considered medium work. This position requires the ability to lift and transport 40+lbs, this includes pushing and pulling of product throughout the warehouse and occasionally operating pallet jacks and wrapping pallets. The employee is frequently required to sit,; stand; walk; and stoop, kneel, or crouch. The employee is occasionally required to climb or balance. The employee must occasionally lift and move objects as described above. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Travel: Minimal, but occasional travel may be required within the service area.
Employee must provide proof of current, valid North Carolina driver’s license with clean MVR and auto insurance.
Schedule: Typical schedule is Monday – Friday 8am – 4pm, but the ability to work a flexible schedule for specific events to include evenings and weekends as the position dictates, is required. In instances of a federal, state or locally declared emergency or order, MANNA FoodBank is typically considered an essential service and emergency responder; all employees may be called upon to perform regular or emergent duties.