Visitor Experience Facilitator I

Visitor Experience Facilitator I is responsible for providing innovative experiences that invite wonder, discovery and the celebration of science and the recognition of its relevance in our lives and world. Facilitators will deliver high quality customer service in the Exhibit Galleries, William L. McKnight-3M Omnitheater and Education Entrance as a member of the experience team Or the Explore Store, Lobby, and Call Center as a member of the operations team. Facilitators will exceed visitor expectations through superior hospitality services.
Job Duties and Responsibilities

1. Contribute to a commitment of creating an exceptional Visitor Experience, be the primary point of contact, represent the museum in a professional and knowledgeable fashion to identify and respond to customers' needs.
2. Support diversity initiatives across the organization; contribute to a museum environment, and people, that reflect and respond to the diverse needs and cultures of our community (internal and external).
3. Maintain and administer established, accurate, and secure cash controls and support cash and sales reporting in an accurate and timely manner in the Lobby, Call Center, and Explore Store.
4. Operations Team will complete sales including booking reservations, camps and classes, fulfilling ticket and voucher orders, describing and selling store products and museum memberships, and guiding customers through the sales process in person or over the phone, while providing exceptional customer service to help sales drive our mission.
5. Experience team will learn and facilitate experiences in Galleries, Omnitheater, and Education Entrance including museum policies, emergency procedures, programs, events, and actively engage visitors.
6. Actively engage visitors by interpreting exhibits to create a fun and educational environment.
7. Ensure visitor safety and artifact conservation by actively monitoring visitor behavior to enforce compliance with museum policies and reporting conservation, maintenance, custodial, and behavioral concerns when necessary.
8. Engage and collaborate with volunteers to enrich museum content and Visitor Experience.
9. Perform other related duties as assigned.

Required Competencies

1. Communication: Expresses oneself clearly in conversations and interactions with others and ensures that information is shared with others needing to be informed.
2. Collaboration: Develops, maintains, and strengthens partnerships with others to support a one museum culture that breaks down silos and elevates voices equitably.
3. Customer Service: Demonstrates an understanding of the SMM mission by ensuring that their own interactions with internal and external customers consistently support the mission.
4. Fostering an Inclusive Community: Contributes to a museum environment, and people, that reflect and respond to the diverse needs and cultures of our community (internal and external).
5. Results Orientation: Focuses on providing a best-in-class Visitor Experience through

Minimum Qualifications

1. Education: High school diploma or equivalent education preferred. The ability to speak a language in addition to English preferred.
2. Experience: Customer service experience required. Familiarity with databases, point of sales systems, or ticketing software preferred.
3. Certifications: None required.
4. Work Environment: Required to work evenings and weekends.

Starting Compensation: $16/hour
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)