Virtual Relationships Representative

Role:

To assist members and potential members with their Credit Union needs via our centralized Smart Solutions Center. Provide information and promote a full range of products and services. Open accounts for members, and professionally handle the member’s daily needs. Provide a variety of transaction services to members including loan interviewing, processing, closing, and disbursal.

Knowledge and Skills:

Experience

One year to three years of similar or related experience.

Education

A high school education or GED.

Interpersonal Skills

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills

1. Have above average listening and communication skills.

2. Have above average organizational skills.

3. Ability to operate general office equipment such as copier, computer, and other credit union provided equipment.

4. Must be able to operate related computer software as provided by the credit union.

5. Interviewing skills and techniques.

6. Be able to handle multiple, conflicting deadlines and projects.

7. Ability to generate essential reports, interpret data, and calculate ratios including the resolution of problems and incorrect information.

8. Working knowledge of lending analysis techniques.

9. Recognize acceptable forms of income verification and calculate personal income; including self employed individuals and income based on individual tax returns.

10. Properly identify acceptable forms of personal identification, with an awareness of possible fraud and/or forgery.

11. Have knowledge of the fundamentals of the financial industry, including the basic processes of other credit union departments and branches.

12. Understand negotiate instruments and the various clearing processes.

Work Environment

Provide all services via our Smart Solutions Center using specific video and queuing software.