Address
Form of workWho are we?
Teva is a global pharmaceutical leader and the world's largest generic medicines producer, committed to improving health and increasing access to quality health solutions worldwide. Our employees are at the core of our success, with colleagues in over 80 countries delivering the world's largest medicine cabinet to 200 million people every day. We offer a uniquely diverse portfolio of products and solutions for patients and we've built a promising pipeline centered around our core therapeutic areas. We are continually developing patient-centric solutions and significantly growing both our generic and specialty medicines business through investment in research and development, marketing, business development and innovation. This is how we improve health and enable people to live better, healthier lives. Join us on our journey of growth!
Job Description
This position requires an energized IT support professional delivering high quality IT technical support to the Teva VIP customer community. This would include but not limit a dynamic list of senior executives and their support teams within the Teva organization. This technician is expected to make independent and creative contributions related to providing technical guidance, assistance, coordination, and hands-on resolution of problems, questions, or malfunctions; identifies the hardware/software technical requirements. Installs and maintains hardware/software needed to support business/employee objectives.
Essential Duties and Responsibilities:
Qualifications
Function
Information Technology
Sub Function
IT Onsite Support
Already Working @TEVA?
If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site
The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.
Teva's Equal Employment Opportunity Commitment
Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws.
Teva is a global pharmaceutical leader and the world's largest generic medicines producer, committed to improving health and increasing access to quality health solutions worldwide. Our employees are at the core of our success, with colleagues in over 80 countries delivering the world's largest medicine cabinet to 200 million people every day. We offer a uniquely diverse portfolio of products and solutions for patients and we've built a promising pipeline centered around our core therapeutic areas. We are continually developing patient-centric solutions and significantly growing both our generic and specialty medicines business through investment in research and development, marketing, business development and innovation. This is how we improve health and enable people to live better, healthier lives. Join us on our journey of growth!
Job Description
This position requires an energized IT support professional delivering high quality IT technical support to the Teva VIP customer community. This would include but not limit a dynamic list of senior executives and their support teams within the Teva organization. This technician is expected to make independent and creative contributions related to providing technical guidance, assistance, coordination, and hands-on resolution of problems, questions, or malfunctions; identifies the hardware/software technical requirements. Installs and maintains hardware/software needed to support business/employee objectives.
Essential Duties and Responsibilities:
- Provides Tier 2 (desktop support) problem-solving support related to all VIP user hardware and software technical issues
- Provide a high level of customer focused service to Teva Sr. Leaders
- Ability to provide video conferencing support to all users utilizing the video conferencing resources with an emphasis of support provided to VIPs.
- Ability, willingness, and flexibility to come in early or stay late depending on the support that is required. Weekend support may be required
- Establish, maintain & continually improve customer relationships and satisfaction regarding IT customer service and support.
- Allocate time appropriately when asked to be involved in projects that require IT customer service resources
- Ability to work cohesively with the Desk Side Support Team with an emphasis on teamwork and organization.
- Other projects and duties as required/assigned
- Follow the service delivery metrics (SLAs) for given service desk tickets, requests and incidents
- Follows Teva Safety, Health, and Environmental policies and procedures.
Qualifications
- Associates degree in Computer Science, Management Information Systems, Engineering or related field or equivalent combination of education and experience
- 7+ years IT customer facing deskside service, service desk, infrastructure, system administration.
- Experience supporting all levels of Management (Board of Directors, C Suite, Sr. Vice President, and Vice President levels) for a multi-national corporation
- Experience in Web Conferencing and Audio visual tools and service. This would not only include the user front-end experience, but managing a video call through the Management Console. Polycom a plus.
- Must have excellent understanding of Windows and Apple computing devices (mobile and desktop)
- Must be self-motivated and energized to provide High-Level user support.
- Experience in working in a multi-cultural global environment
- Demonstrated ability to think and act decisively and quickly
- Experience working in a high priority, high demand environment
- Experience providing all levels of IT end user support
- Experience with building and configuring end user devices
- Excellent communication skills (oral and written)
- Smart business casual attire is a must when interacting face-to-face with the CEO level of Management. Business attire as required.
- Ability to work well with people from many different disciplines with varying degrees of technical experience.
Function
Information Technology
Sub Function
IT Onsite Support
Already Working @TEVA?
If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site
The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.
Teva's Equal Employment Opportunity Commitment
Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws.
