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Form of workJOB SUMMARY
Reporting to an Auto Auction Manager, this role supports the ADESA businesses and customers by inspecting vehicles for condition, wear, tear, neglect, missing parts, mechanical issues, previous repairs, and damage/structural damage. Complete required vehicle inspection promptly and accurately including imaging and uploading results of the vehicle condition. Interact with dealers and consumers as needed professionally as the face of ADESA and its collective businesses.
Responsibilities and Duties:
- Communicate in a professional manner with customers (dealer or consumer)
- Resolve any customer inquiries in a friendly, courteous, and professional manner; advise management of all complaints or incidents
- Ensure internal and external customers receive prompt, efficient, and courteous attention
- Inspect vehicles for signs of wear, tear, neglect, damage, previous repair, or structural damage
- Complete inspection of vehicles and ensure adherence to the defined program for the customer.
- Capture data accurately on a mobile device, and work comfortably with software and technology.
- Deliver results in a timely manner
- Maintain productivity levels as set forth by management.
- Deliver consistent, accurate inspections with a minimal rate of errors in accordance with reasonable expectations set forth by management.
- Collaborate with VLC Inspection Manager and sales team members on customer needs with insights to improve services provided
- Maintain equipment and tools properly and advise the manager of any equipment maintenance or breakdown needed
- Ensure vehicles are in clean condition with radios, seats, mirrors, and other convenience items in the same position as when the vehicle arrives
- Submit completed condition reports using the appropriate technology made available to you to complete the vehicle inspection
- Complete road test if required by contract or inspection type
- Keep current on technology updates, new releases, and product development
- Understand the functionality and ability to use tools such as paint meter, OBD scanner, etc.
- Develop and maintain knowledge and expertise in areas of competitor products
- Other duties as assigned
ABOUT US
ADESA, a Carvana owned company, currently operates 56 locations throughout the US. Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many locations serve as market hub distribution sites. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.
PERKS & BENEFITS:
Medical, Dental, and Vision benefits.
401K with company match.
Generous PTO (paid time off).
A multitude of perks including student loan payments, reimbursement programs, discounts on vehicles, benefits for your pets, and much more.
A great wellness program to keep you healthy and happy both physically and mentally.
Access to opportunities to expand your skill set and share your knowledge with others across the organization.
Legal Stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
