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Company

CostcoSee more

addressAddressIssaquah, WA
type Form of workFull-Time
CategoryInformation Technology

Job description

Costco IT Travel is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco ranks seventh in Forbes "World's Best Employers".

This is an environment unlike anything in the high-tech world and the secret of Costco's success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Wholesale IT family. Costco Travel IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

This position is looking for an experienced UX Designer who is eager to apply knowledge and skills to the future of Costco Travel's growing User Experience practice. The selected candidate will join a small and mighty team of passionate individuals working together to make a big impact on how Costco members purchase travel. The selected candidate will push the limits of creativity with like-minded individuals who are great at what they do, and fun to be around.

By joining the Costco Travel User Experience Research and Design team, the selected candidate will advocate relentlessly for users and promote innovative experiences with a positive impact, providing members with quality vacations, and experiences deserved. Costco employs best practices of human-centered design thinking to solve business challenges and to improve the experience for our members and agents.

The UX Designer will be responsible for crafting delightful and meaningful experiences for Costco Travel Members based on a strong foundation of quantitative and qualitative research. The selected candidate will work closely with product and development teams throughout the design process to identify opportunities for design, create compelling interactions, validate designs through research studies, and convincingly present designs to stakeholders. As a partner to product management and other stakeholders. The selected candidate should have strong communication skills and experience successfully partnering with product management.

If you want to be a part of one of the worldwide BEST companies "to work for", simply apply and let your career be reimagined.

ROLE

• Leads overall design strategy that meets business and user needs while considering technical limitations.

• Promotes and supports the principles of user-centered design to stakeholders and executives.

• Prepares and facilitates activities such as affinity diagramming, journey mapping, and user scenario or storyboarding exercises with stakeholders.

• Creates design concepts from design concepts/wireframes to build interactive prototypes and wireframes, demonstrating ability with prototyping tools.

• Presents designs to business stakeholders for approval and is able to support design decisions with research and assessments.

• Manages stakeholder expectations and effectively negotiates trade-offs with stakeholders and executives.

• Creates detailed documentation in meetings, capturing discussions and feedback from stakeholders and is accountable for managing UX action items identified in meetings.

• Creates technical documentation (specifications) to effectively implement design solutions which includes defining the pixel size, height, and length of an interaction and visual design while adhering to established Style Guide.

• Performs quality assurance testing on developed pages and facilitates discussion to address defects/bugs.

• Conducts website research such as assessments or competitive analysis of outside retailers.

• Prepares and facilitates usability testing (e.g. formative vs summative test, moderated vs unmoderated test, in-person vs remote, A/B tests).

• Prepares and facilitates field research using the most appropriate evaluation method (observations, interviews, etc.).

• Prepares and conducts Card Sorting and Tree Tests.

• Creates sitemaps and process flows.

• Performs site and system content inventory audits and provides recommendations for changes needed to content based on design goals.

• Utilizes research tools such as Morae, Silverback, Optimal Workshop, etc.

• Adheres to best practices and common patterns across devices for interactions such as: form controls, mobile transitions, and desktop interactions (popovers, hover effects, etc.).

• Complies with usage of visualization principles/best practices and converts requirements into designs that are appropriate for users and their context of use.

• Applies understanding and usage of appropriate Accessibility (ADA) patterns across devices (desktop, tablet, mobile).

• Identifies and resolves problems, often anticipating issues before they occur or before they grow; develops and evaluates options and implements solutions.

• Ideates interactive design concepts to solve user problems, building interactive prototypes and wireframes with prototyping tools such as Figma, Adobe XD, Sketch, or Axure.

• Establishes the look and feel for various web interactions, complying with Costco Travel's established design system and contributing to defining new visual design patterns and icons when necessary.

• Contributes to establishing engaging artifacts intended to promote deep empathy for our members throughout the organization, including personas, jobs-to-be-done, journey maps, design system, and process flows.

REQUIRED

• 3 years' of demonstrated UX design experience, preferably with consumer and enterprise experience.

• Experience doing UX design, visual design, interaction design, or similar role.

• Expert knowledge of design tools including Sketch and Invision.

• Experience working with other design-related software such as Photoshop and Illustrator.

• Solid understanding of mobile UI patterns/interactions and experience designing for native mobile applications (Android and iOS).

• Demonstrated proficiency with selecting appropriate UI patterns and applying UCD methodologies to effectively solve design problems.

• Strong understanding of responsive web design principles, techniques and frameworks.

• Experience with front end development technologies (HTML/CSS).

• Creative and pragmatic problem solver with a strong attention to detail.

• Strong presentation and facilitation skills to clearly communicate design decisions and influence business process owners and stakeholders.

• Iteratively refine designs based on feedback and collaboration with executives, managers, and peers.

• Strong time management skills and the ability to be self-directed when needed.

• Strategic thinker able to act tactically and solve problems quickly.

• Ability to manage multiple projects at one time.

• Aware of current and emerging industry trends and best practices.

• An online portfolio or samples of work demonstrating the ability to create great user-centered design solutions.
Recommended

• 3 years' experience with an agile development environment and methodologies.

• Graduate degree in User Centered Design or equivalent experience.

• Some experience with coding and ability to troubleshoot using HTML and CSS.

Required Documents
• Cover Letter
• Resume

California applicants, please click here to review the Costco Applicant Privacy Notice.

ostcotravel

Pay Ranges:
Level 2 - $105,000 - $135,000,
Level 3 - $130,000 - $165,000

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to IT-Recruiting@costco.com

If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.

Refer code: 3200516. Costco - The previous day - 2023-03-19 05:22

Costco

Issaquah, WA
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