US - Field Technical Spt Cons III

at Manpower Group in Boise, Idaho, United States

E xperis, a ManpowerGroup company, has an exciting opportunity as a Field Technical Spt Cons III.

Field Technical Spt Cons III

11311 W Chinden Blvd Boise ID 83714 Onsite

1 year contract

PR: $33.54/hr

Job Description:

+ Client produced the industry's best digital presses used for printing product labels, photos, calendars, personalized items, year books, magazines, and more.

+ Each press is controlled by a server and client proprietary software to manage the print jobs.

+ This team focuses on support for our Digital Front End Servers as a Remote Support Engineer (RSE).

+ As a skilled specialist you would contribute to the development of new concepts/techniques and to complete assignments/tasks in innovative and effective ways. Expert knowledge on the general/technical aspects of the job.

+ Works on assignments that are highly complex in nature where a strong degree of independent judgment, initiative and technical knowledge are required to resolve problems.

+ Working independently while using standard protocol to respond to more complex customer issues.

+ Successfully resolve more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.

+ Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical).

+ Proactively assist customers to avoid or reduce problem occurrence.

+ Update Service NOW with details of cases.

+ Share issues, resolutions, and ideas with the team.

Education and Experience Required:

+ High school education or equivalent; some college level education Preferred. Typically requires a minimum of 5+ years general experience, or equivalent combination of experience and college level education.

Knowledge and Skills:

+ Knowledge with Mac OS, Adobe Illustrator, In Design and Photoshop

+ Superior communication skills both written and verbal.

+ Experience in customer facing role, remote support, telephone support, resolve problems sufficiently through verbal description via telephone or e-support.

+ Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.

+ Can confidently diagnose problems.

+ Experience working with servers.

+ Exceptional customer skills, especia