Us - Field Service Specialist

Waters US - Field Service Specialist Rhode Island Apply Now In this role, you will be supporting all aspects of our clinical market segment including both liquid chromatography (LC) and mass spectrometry (MS) products. The Field Service Specialist will primarily provide on-site support at one location. In addition, the Field Service Specialist will follow our complaint handling process for Waters Clinical product offerings ensuring a high level of compliance.Waters Corporation is seeking a highly skilled, motivated and customer focused individual to join our Americas Clinical Business group in the Providence, RI area.Perks of working for usPaid vacation time, paid sick time, and paid holidaysCompetitive payInstallation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)Establish and maintain effective relationships with external and internal customers ensuring their successManage customer expectations, by communicating work performed and providing follow up plan if neededEnsure customer compliance regulations are followedManage service inventory according to Waters policiesIssue field service reports daily to document work performedMaintain sound knowledge regarding the technology and customers' application demandsWork with Sales team in respect to identifying future business development opportunities and needs for service contract salesEnsure that quality system procedures and Health & Safety standards are adhered to at all timesEducation:BS/BA in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and educationExperience:2 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)Valid Driver's License in good standing is mandatoryAbility to perform effective system level troubleshootingUnderstanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)Overnight travel as required including international travel for trainingSkills:Must possess a strong customer focusStrong communication skills; ability to communicate effectively to a diverse audience with specific customer needsPersonal sense of integritySystem level approach to problem solvingAnalytical mindset with a strong drive to resolve open issuesExcellent verbal and written communication skillsThe general base pay for this position ranges from $74,000 year to $99,500 year. Pay is based on several factors including market location, job-related knowledge, skills, and experience.Waters is a leader in life sciences tools, starting with liquid chromatography technologies in the 1960s. Since then, Waters has pioneered analytical techniques across markets including Clinical Diagnostics, Food & Environmental, Pharmaceuticals, and Materials. In Clinical Diagnostics, Waters has leading LC-MS technologies, which are already used for many applications including therapeutic drug monitoring, newborn screening, and endocrinology.With the growth in precision medicine, it is an exciting time for LC-MS in clinical diagnostics. For 10+ years, PCR-NGS techniques have been widely used for clinical diagnostics. Clinicians now want a real-time understanding of disease states, requiring a more complete picture of proteins, lipids, and steroids. LC-MS based assays are critical to provide this level of insight with their analytical specificity, sensitivity, and capacity to analyze simultaneously multiple analytes.Our vision is for Waters to lead the continued broad-based adoption of LC-MS. This will be accelerated by continued innovation including new ionization methods, improved ease of use, as well as novel applications in ‘omics’ research and anatomical pathology.Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.LC, MS, mass spectrometry, chromatography, field service, Acquity, Xevo TQD, Masslynx software#LI-ML1Company Name: Clinical DivisionExternal Company URL:Street: Rhode IslandKey Words: LC, MS, mass spectrometry, chromatography, field service, Acquity, Xevo TQD, Masslynx software