Unit Hospitality Associate (UHA)- St. Elizabeth Youngstown Hospital ED

Thank you for considering a career at Mercy Health

• This is a collective bargaining position**
  Summary of Primary Function/General Purpose of Position
  The Unit Hospitality Associate serves as a liaison between patient, family, hospital staff, and physicians to ensure a favorable patient experience in the areas of patient and family comfort, information-sharing from hospital and clinical staff, responsiveness to patient or family inquiries or concerns, and assisting clinical staff in timely patient discharge. The Unit Hospitality Associate is responsible performing unit-receptionist activities and accountable for routine clerical activities on a nursing unit.
  Essential Job Functions
  Performs unit-receptionist activities including but not limited to: coordinates incoming, outgoing, and intra-unit communications; handles customer requests; may determine room assignments for patients, inter-unit transfers, BCA, lift batteries, blanket warmer, cardiac monitors, maintains patient /family education information/brochures. Coordinates the ordering of supplies per par levels. Answers unit telephones courteously and quickly addresses the caller's needs. Observes and initiates maintenance requisition to repair equipment, furniture, and building fixtures. Maintains daily unit worksheet (ADT board). Maintains Social Service log.
  Performs hourly rounding assessing patient requests including delivery of personal care items, water, etc. Communicates patient clinical requests to nursing staff.
  Answers patient call lights courteously and quickly addresses the patient's needs.
  Transports ambulatory/wheelchair patients as directed by the RN.
  Assists with patient discharge/transfer processes functions in STAR (or similar program) or as appropriate.
  Manages physician consultations and charts accordingly in Epic Care PATH. Greets physician on the unit. Introduces physician to new associates. Locates patient's nurse for physician when necessary.
  Coordinates clinical data collection via fax, printers, and tube system, and assures that documentation is placed in paper-light chart and/or distributed to appropriate personnel. Maintains paper-light chart. Obtains chart forms for patient transfers, patient consents, blood permits, etc. as needed or requested.
  Assures that patient paper-light chart contains face sheets, Optio labels, N-17 and other forms deemed necessary by the unit. Ensures unacknowledged and stat physician orders in Epic Care PATH are communicated to nursing staff. Documents according to hospital policy. Enters patient billing as required.
  This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.
  Patient Population
  The following must be included in all position descriptions that involve direct or indirect patient care. This is a Joint Commission requirement. Also, select the age of the patient population served:
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  Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
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  Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.
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  Neonates (0-4 weeks)
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  Adolescents (13-17 years)
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  Infant (1-12 months)
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  Adults (18-64 years).
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  Pediatrics (1-12 years)
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  Geriatrics (65 years and older)
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  Not applicable to this position.
  Employment Qualifications
  Education Qualifications
  Required Minimum Education:
  Less than High School Diploma
  Specialty/Major
  Preferred Education
  High School Diploma or GED
  Specialty/Major
  Licensing/ Certification -
  Medical Terminology course or completion within one year. Heart Saver.
  Licensure/Certification Preferred
  Minimum Qualifications
  Previous experience working in hospital setting.
  Previous unit clerk experience or equivalent preferred.
  Other Knowledge, Skills and Abilities Required
  Must possess healthcare knowledge to communicate with medical professionals. Must possess strong communications and customer service skills and ability to defuse situations.
  Other Knowledge, Skills and Abilities Preferred
  Computer literacy (charting, emails, and other documentation).
  V. Working Conditions
  This section addresses the physical environment in which the employee will perform the work.
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  Periods of high stress and fluctuating workloads may occur.
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  Long-distance or air travel as needed- not to exceed 10% travel.
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  General office environment.
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  May be exposed to high noise levels and bright lights.
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  May be exposed to physical altercations and verbal abuse.
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  May be exposed to limited hazardous substances or body fluids. *
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  May be required to use physical restraints.
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  May be exposed to human blood and other potentially infectious materials. *
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  May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.
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  May have periods of constant interruptions.
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  Required to car travel to off-site locations, occasionally in adverse weather conditions.
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  Prolonged periods of working alone.
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  Other: Ability to work overtime as needed.
  * Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control

Mercy Health is an equal opportunity employer.
Many of our opportunities reward* your hard work with:

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status
Scheduled Weekly Hours:
40
Work Shift:
Evenings/Nights (United States of America)
Department:
Emergency Department - St. Elizabeth
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com