Uc/Voip Technician

Description:

Our client is currently seeking a talented Unified Communications and Collaboration (UC&C) Operations Technician with an active TS/SCI clearance to provide maintenance and advanced support for customers globally. The successful candidate would be joining a 24x7 NOC (Network Operations Center) team that provides multiple services in the realm of UC&C to include Video Teleconferencing (VTC), Voice over IP (VoIP), Instant Messaging (IM), Presence, Audio/Video Streaming with some Public Branch Exchange (PBX) phone support within the enterprise. Responsibilities are based on tiered skill level for resolution supporting customers on all managed DCE/DTE plus scheduled or active Video Teleconferences. Candidate will become familiar with the use of VC Wizard, Cisco Unified Communications Manager (CUCM), Cisco border controllers (CUBE/VCS), Multipoint Control Unit (MCU), Cisco Meeting Server (CMS), Telepresence Management Suite (TMS), Vbrick Rev, Integrated Management Controller (IMC) and various other tools as required.

Skills:

Voip, Circuit, Router, cisco routers switches, cisco voip, video teleconferencing, Cisco voice, Cisco call manager, Unified communications, It support

Top Skills Details:

Voip, Circuit, Router, cisco routers switches, cisco voip, video teleconferencing

Additional Skills & Qualifications:

Skill Level Determinations:

· Technical knowledge of VoIP / PBX telephony systems, software, hardware, and Telecommunications standards, Cisco Unified Communications Manager.

· Technical knowledge of IM systems like Cisco Jabber or Microsoft Teams and Presence Services

· Technical knowledge of Audio/Video Streaming to include set top box, Vbrick Rev, and Cisco Integrated Management Controller (IMC).

· Technical knowledge of VTC equipment such as TMS, CODEC, MCU and CMS.

· Comprehensive knowledge of network topology; along with networked hardware and software tools listed above.

· Familiarity with VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers.

· Manage resource availability and conflicts for Video Networks.

· Possess understanding of dialing protocols to include H.323, E.164 and SIP.

· Ability to troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations.

· Assist in the development of the training, local guides, Rules of Engagement (ROE) policies and Standard Operating Procedures (SOP) as they pertain to the UC

environment.

· Ensure compliance with network security policies and procedures.

· Create and report all outage notifications and network related issues according to standard operating procedures.

· Provides system/equipment/specialized training and technical guidance to lower skill level employees.

· Assist in responsibilities as tasked by GDIT Management.

· Participate in special projects as required by GDIT Management.

Key Competencies:

· Interpersonal Skills

· Effective Communication skills - verbal and written.

· Listening skills

· Problem analysis and problem solving

· Attention to detail and accuracy.

· Customer Service oriented

· Adaptability

· Ability to work independently within a Team Concept

· Ability to multitask in a stressful environment.

Certification Requirement:

IAT II (Security+ CE

Experience Level:

Intermediate Level

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: 

• Medical, dental & vision 
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D) 
• Short and long-term disability 
• Health & Dependent Care Spending Accounts (HSA & DCFSA) 
• Transportation benefits 
• Employee Assistance Program 
• Time Off/Leave (PTO, Vacation or Sick Leave)  

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.