UC Portal Auditor

Cayuga Centers is hiring immediately for UC Portal Auditor

Earn $70,000 - $74,000 annually

Location: New York City, NY

About Cayuga Centers

Cayuga Centers is an accredited non-profit, human services agency dedicated to family support and preservation, trauma-informed care, and serving vulnerable populations with the most unique needs. Founded in 1852 in Auburn, NY, we have a long history of delivering high-quality and innovative services to individuals, children, youth, and families. We have offices in 10 cities and serve over 10,000 individuals and families annually. Join us!

At Cayuga Centers, we embrace Diversity, Inclusion, and Belonging (DIB). We do this by taking a firm stance against hatred, inequality, bias, and injustice. We do this by providing our staff with the training, coaching, and resources necessary to grow and serve with cultural humility, acceptance, and understanding. We are responsive to the diverse needs of those we serve and staff, and are committed to ensuring that everyone feels respected, valued, and a sense of belonging.

About the Program and Position:

Our Transitional Foster Care Program for Unaccompanied Children (UC) overseen by the Office of Refugee Resettlement (ORR), ensures the well-being and safety of unaccompanied children (ages 0-17) who cross the US Southern border without an adult. Unlike traditional congregate care settings, our approach involves placing unaccompanied children in foster homes while diligently searching for and assessing potential sponsors identified in the US. During their stay with us, we provide medical care, case management, engaging life skills classes, and essential mental health services.

And the role the UC Portal Auditor would play is to ensure that we are in compliance with all aspects of the UC Program requirements. The UC Portal auditor will ensure that the portal, stride, and files are in compliance with ORR and the New York Office of Children and Family Services (OCFS). They will create, train staff in, and maintain systems to ensure all records meet ORR and NYS regulations.

How you get to use your skills…

• To provide oversight and function as Portal Auditory ensuring that each and every portal file is accurate, up-to-date, and audit-ready at all times.

• To create, train staff in, and maintain systems to ensure all records meet ORR and NYS regulations.

• To establish effective practices for individual Medical Providers and Medical Coordinators to ensure the constant availability of their medical records.

• To oversee and regularly audit these files and provide feedback on the standing of each of their files.

• To help supervisors set up checklists to review their staff's work to ensure it meets regulations.

• Communicate and work closely with the training department to audit the medical tab of the UC portal

• To regularly audit each supervisor's auditing of their staff's work.

• To give the Federal Programs Deputy and Executive Vice President of UC TFC weekly key performance indicator (KPI) reports on the audit-readiness of Medical Providers and Medical Coordinators

• To coordinate with the Continuous Quality Improvement (CQI) team to have the audit-ready status of UC Portal files validated

• To maintain comprehensive and up-to-date UC Portal files for all departments

• To supervise and oversee management and maintenance of the file room and/or electronic record for medical packets for minors

• Project a professional, friendly, and helpful presence

• Provide excellent customer service to all staff and departments

• Analyze the audit data and report back to the Medical Department with audit findings

• Set and track time-specific and realistic goals for the quality and compliance of UC portal files

• Keep staff up-to-date on any and all changes to file maintenance within the department

• Keep up to date with Council on Accreditation (COA) standards

• Some travel required

• Implement procedures in accordance with new ORR Field Guidance, OCFS, or policies

• Identify trends of concerns and facilitate solution-based meetings with department staff and management

• Responsible for maintaining the privacy and confidentiality of Protected Health Information of service recipients in any form (e.g., computer access, conversation, document) during and surviving the termination, expiration or cancellation of employment/association with Cayuga Centers

• Perform other duties as requested by your immediate supervisor or the Chief Executive Officer

• Responds in a positive and respectful manner to diversity among the agency's service population and staff

• Responsible for complying with rules and regulations governing access to Protected Health Information under HIPAA. Access to Protected Health Information is limited to the extent required to perform responsibilities effectively and efficiently. No access will be permitted unnecessarily. The essential job functions as described herein, dictate the level of access, use, and disclosure of confidential information

• Provide support to the Medical Vice President, Medical Director, and Supervisors with administrative tasks; as needed

• Other tasks as needed

Schedule: Exempt

• Regular hours entail Monday-Friday, 9 am-5 pm, must be flexible to meet program needs

• Must be available to work afternoons, evenings, holidays, and weekends as required

• Remote once a week

Why Cayuga Centers?

• Certified Great Place to Work ®

• Workplace Wellness Award Finalist

• Council on Accreditation (COA) Accredited

• Implement best practices and evidence-based interventions

• Committed to employee professional development and advancement

• We embrace change, innovation, and opportunities

• Our diverse workforce acts and leads with human sensitivity and respect

• Large and growing national footprint

• Bachelor's Degree with 2 years of UC experience preferred

• Experience working in the healthcare transcription- strongly preferred

• Supervisory experience preferred

• Continuous Quality Improvement, record review, or compliance experience preferred

• Excellent attention to detail

• Strong communication and organizational skills required

• Strong skills in Microsoft Office required (Excel and Word) and Google Workspace with the ability to proofread and edit

• Bilingual - English / Spanish required. All agency documents and records are in English, so English writing proficiency is required. The position itself requires Spanish speaking, writing, and reading proficiency.

• Ability to handle confidential material in a responsible manner

• Ability to work effectively in a team context

• Detail-oriented, clerical aptitude

• Ability to manage time effectively and multi-task with the ability to stay highly organized

• NYS Driver's License required

• Demonstrated ability to perform duties with minimal supervision and to exercise greater judgment

Physical Requirements:

• Computer work requires sitting at a desk for long periods of time

• Time on your feet for up to several hours a day

• Lifting up to 50 pounds

• Time driving and/or taking public transportation to conduct client and family visits

• 4 weeks Vacation

• 10 Holidays, 3 Personal Days, Medical Appointment Time

• Medical, dental, and vision insurance

• Pet and Legal Insurance

• Employee Assistance Program

• FSA, Transit, and Parking savings accounts

• Supplemental life insurance, critical illness, enhanced short-term disability benefits

• 401(k) match up to 6 %

• Corporate Discounts Program

• Sick Leave Pool

• Identity Protection