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SalaryJob Description
Alto is America's leading digital pharmacy, transforming a $500 billion industry. Founded in 2015, Alto's better pharmacy model is centered on the critical role of pharmacists as the final link in a person's health journey. Alto combines expert pharmacist care with purpose-built technology to deliver a more convenient and affordable experience for those who need medication. To date, Alto has fulfilled more than three million prescriptions, expanded to twelve markets, and built a mobile app experience that makes it easier than ever to manage medications and chat with a pharmacist. As Alto continues its rapid growth, it remains customer obsessed, with an industry-leading NPS score of 86.
About the Team
The Patient Care experience is an essential part of our mission to build the pharmacy of the future. Our Transfer Specialist team goes above and beyond for our patients by combining the friendliness of your neighborhood pharmacy with the speed of a fast-moving startup. We believe in changing the traditional pharmacy model for the better to provide a five-star experience.
As a Transfer Specialist, you will use your advanced knowledge working in a pharmacy to contact competing pharmacies to transfer prescriptions to Alto. You'll also deliver extraordinary customer service while handling patient communications via text and chat.
- Must obtain an active pharmacy technician (PTCB) license within 2 years of employment with Alto. Alto will cover the cost of your registration fee and renewals upon expiration.
- Troubleshoot prescription issues by calling competing pharmacies
- Work closely with patients to update on the transfer process
- Access and utilize patient profiles
- Patient Communication
- Prescription and Medication Information
Minimum Qualifications:
- 2+ years experience working in a high volume pharmacy
- Ability to learn and operate a new pharmacy management system and other relevant equipment
- Ability to interpret, transcribe, and troubleshoot prescription information
- Ability to perform common math calculation
Additional Physical Job Requirements:
- Read English, comprehend, and follow simple oral and written instructions. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Assessing the accuracy, neatness and thoroughness of the work assigned.
- Communicating with others to exchange information. Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
- Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
- Frequent repeating motions required to operate a computer that may include the wrists, hands and/or fingers.
- Sedentary work: Sitting most of the time, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Walking and standing are required only occasionally.
- Salary Range: $16-19/hr
- Commission Eligible:No
- Equity Eligible: Full-time - Yes.
- Travel: No
- Benefits: Full-time: Medical, Dental, Vision, 401(k), Group Life, AD&D, Employer paid STD/LTD, generous PTO and parental leave.
Alto Pharmacy is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.
