Address
Form of workDescription:
The Technical Support Analyst is responsible for troubleshooting and resolving technical issues on a wide variety of installed software and hardware. The technical support analyst provides consultation, training, troubleshooting, and problem-solving to all Trane internal internal/external users prior to and after a product purchase. This support role is primarily responsible for PC Refresh activities, but extends to hardware, firmware, software and services. RF, Barcode Scanners, Label Printers, Network Troubleshooting, VPN, Network Connectivity
Skills:
Desktop, Windows 10, Support, Troubleshooting, Active directory, Customer service, Technical support, Hardware Support, Software Support, Mobile Application, SCCM, MS AutoPilot, PXE Boot, Migration, Refresh
Top Skills Details:
Desktop,Windows 10,Support,Troubleshooting,Active directory,Customer service,Technical support
Additional Skills & Qualifications:
This person will have the expectation of being onsite 100% of the time. Trane Technologies is taking every precaution to aid in the safety of their employees and customers. Onsite only essential workers for the most part and only about 25% of FT employees are onsite at any given time. Customer Service Skill is a must as the primary responsibility of this job will be to work with end users on their Refresh of their devices which happens once every 3 years across 40,000 total users for the company and 900 users specific to this site in Minneapolis.Experience in Production Environments is a plus. This site is half Corporate and half Production.
Experience Level:
Intermediate Level
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
