Title Specialist

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Benefits

We offer you and your family members a comprehensive benefits package including medical, vision, prescription drugs, dental, life and disability insurance, and a 401(k)-retirement plan.
Health Care
Paid Time off
Paid Holidays
401(k) Plan
Dental Care
Disability Insurance
Life Insurance
Flexible Spending Account
Employee Assistance Program
Employee Discounts
Wellness Program

Larry H. Miller Dealerships’ Job Description

Title Clerk

Primary Responsibilities:

The Title Clerk is expected to:

• Provide prompt, first quality processing of new and used auto inventory titles and collection of monies and maintain compliance and achieve customer service benchmarks.
• Seek ways to improve business operation efficiencies and customer service. 
• Be a teacher to support the efforts of other employees to be successful. 

Reports to: Controller

Essential Job Functions:

1. Maximize Profit Retention, Financial Reporting, and Personnel Administration.

• Prepare tax and title documents in a time-sensitive manner to achieve or exceed title reporting standards and benchmarks. 
• Submit legal transfer of documents to the Department of Motor Vehicles on a timely basis.
• Assist to post new and used car deals. 
• Compile and verify documents, such as invoices and checks to substantiate business transactions. 
• Reconcile, process, and finalize daily cash and credit card deposits to update receivable ledgers.
• Compile cost reports, revenue, and balance sheets.
• Complete and maintain all Larry H. Miller Dealerships’ required training.
• Ensure all titling paperwork is filed in accordance with appropriate state deadlines. 
• Monitor and record accounts payable and receivable to ensure payments are up to date.
• Maintain customer, vendor, and employee confidence and protect operations by exercising discretion when handling sensitive and confidential information.
• Maintain ability to handle job stress and effective interaction with others in the workplace.
• Perform all other job duties as requested by management. 

2. Operate with Integrity.

• Demand the highest ethical standards from self and others. 
• Maintain composure within the workplace as well as outside the workplace when interacting or representing the Larry H. Miller Dealerships. 
• Set an example of a positive attitude and professionalism, including a neat, orderly, and safe work environment. 

Physical Demands:

• Work performed in a dealership setting due to the necessity to work in person with employees, customers, and vendors. 
• Must be able to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, use hands and fingers and move about facilities. 
• Required vision includes close, vision, distance, peripheral, and the ability to adjust focus. 
• Required to lift up to a minimum of 5lbs. 
• Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager.
• In general, this position is assigned regular business hours; however, it is typical during the end of the month to work more than 40 hours per week.  

Minimum Qualifications:

1. Education, Experience, and Certification(s)/Training.

• High school diploma or the equivalent.
• 1+ years of dealership title clerk experience or equivalent experience.
• Maintain valid driver’s license and MVR within company policy requirements.

2. Skills.

• Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
• Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. 
• Communication- Basic ability to read and write, ability to effectively convey information to others, apply active listening by taking the time to understand the points being made by employees and customers, being aware of others’ reactions, and understanding why they react as they do. 
• Social Perceptiveness- Being aware of others’ reactions and understanding why they react as they do. 
• Critical thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. 
• Information Ordering- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

3. Knowledge.

• Knowledge of Larry H. Miller Dealerships’ current company management systems desirable.
• Interacting with Computers- Using computers and computer systems. Knowledge of Microsoft Office products is required.  
• Clerical- Administrative and clerical procedures and systems such as word processing, file and record management, and other office procedures and terminology. 
• English Language- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Ability to understand written sentences and paragraphs in work-related documents.  
• Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services.  

General Standards:

To perform the job successfully, an individual should demonstrate the following competencies:

Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Adaptability- Ability to adapt to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events.  

Selective Attention- Concentrate on a task over a period of time without being distracted. 

Making Decisions and Solving Problems- Analyzing information and evaluating results to choose the best solution and solve problems. 

Interpersonal Skills- Maintains confidentiality, remains open to others’ ideas, and exhibits willingness to try new things. 

Leadership- Ability to lead, take charge, and offer opinions and direction while setting an example of ethical practices for all employees.  

Compliance- Understanding of and adherence to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies, or business partners. 

Customer Service- Providing excellent customer service through the defined Larry H. Miller processes which promote efficiencies, fairness, and cost-effectiveness. 

Ethics/Integrity- Representing the Larry H. Miller Dealerships by conducting yourself in a professional and courteous manner that demonstrates integrity and avoids actual or perceived conflicts of interest while complying with company standards and business ethics. 

Oral Communication- Clearly identifying and professionally expressing issues in positive or negative situations.   

Planning/Organizing- Prioritizing and planning work activities and using time effectively. 

Quality- Demonstrating accuracy and thoroughness and monitoring your work to ensure quality. 

Dependability- Consistent, punctual attendance at work; following instructions; responding to management direction and soliciting feedback to improve performance. 

Time Management- The ability to integrate methods of time management to provide a consistent and effective workflow that is cohesive for the department and team. 

Safety and Security- Observing safety and security procedures and using equipment and materials properly.  

Company management reserves the right to add to, change or retract portions of this job description.  Employee is required to adhere to the qualifications, duties, and conditions of any revised job description.