Job Description
Job Location: Chicago, IL 60637
Role: Onsite
Position Summary: This position aims to promote a high level of customer service and a comforting environment for patients; always acting in the best interest of the patient in our COVID-19 Testing Program. Responsible to greet patients upon arrival, assist patients in the wayfinding of testing rooms, to receive and document accurate information from patients as needed, answering incoming phone calls and emails, record concise phone messages, directing calls to appropriate personnel, directing any questions or concerns to appropriate personnel, and to conduct business with the highest degree of ethics.
Position Responsibilities:
- Greet and direct patients in a friendly and timely manner.
- Direct patients to open testing cubicles and provide test directions.
- Answer, screen, and direct incoming emails and telephone calls appropriately.
- Relay messages and concerns promptly and accurately to appropriate personnel.
- Assist if needed with the patient self-check-in process on the Client system.
- Assist patients with program information and provide proper guidance under the supervision of program management staff.
- Communicate with clinic staff to assure efficient patient flow.
- Demonstrate respect and understanding of confidentiality for patients, staff, and others according to facility policy.
- Responsible for disclosure of health information as requested from various sources in accordance with the established HIPAA policies.
- Assist in the preparation of the test site and restocking supplies as needed.
- Assist with administrative duties as assigned by the Program Administrator.
- Train other team members on job functions, as necessary.
- Assist other team members when needed and as time permits.
- May be asked to perform other duties as needed by the program's Assistant Vice President and Program Administrator.
Responsibilities:
- Minimum Requirements:
- Must have previous clerical skills.
- Must have previous Medical Assistant experience and qualifications (Certified Medical Assistant not required)
- Must have basic computer skills.
- High School Diploma/GED
- Must be comfortable working in a COVID Testing facility.
Preferred Skills:
- Certified Medical Assistant
- Basic knowledge of excel and word.