This position is responsible for developing training programs/courses for internal IT support function professionals as well as employee end-users for clinical applications.
- Delivers training courses/materials for clinical applications, partnering with vendors where appropriate to refine provided training content fit for Memorial or develop original content.
- Applies knowledge of learning principles to teach various types and formats of learning content for clinical applications to new employees in the organization.
- Works collaboratively with information technology and subject matter experts to assess learning/performance needs and deliver appropriate training solutions.
- Develops teaching outlines and selects or develops teaching aids as appropriate. Suggests updates to curricula with new materials and content as appropriate.
- Tests and troubleshoots existing/proposed technology systems and training environments embedded in each.
- Applies foundational knowledge of IT software and systems to design curriculum/content (tests, visual aids, etc.) and selects appropriate delivery mechanisms (i.e., classroom, webcast, e-learning, etc.), and conducts training.
- Develops and monitors metrics for evaluating training course effectiveness and shares results with team.
Competencies and skills:
Essential:
- STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
- CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
- ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
- RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
- DEVELOPING TRAINING SOLUTIONS: Applies diagnostic skills and adult learning expertise to design, develop, deliver, and evaluate the effectiveness of training solutions.
- IT CUSTOMER SUPPORT: Responds timely to end user requests for technical assistance.
- EFFECTIVE COMMUNICATION: Communicates effectively with various audiences using the most appropriate method for the situation.
- TEAM WORK: Contributes to fullest potential to achieve team goals.
- ORGANIZATION SKILLS: Organizes work to achieve maximum efficiency.
- IT TRAINING DELIVERY AND SUPPORT: Delivers technology training that improves performance/patient safety.
Essential:
- High School Diploma or Equivalent
Education equivalent experience:
Essential:
- •
Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to and take appropriate action.
Required Work Experience: Minimum 2 years of relevant experience.
Essential:
- Bending and Stooping 60.00%
- Keyboard Entry 60.00%
- Kneeling 60.00%
- Lifting or Carrying 0 - 25 lbs Non-Patient 60.00%
- Lifting or Carrying 25.01 lbs - 75 lbs Non-Patient 20.00%
- Pushing or Pulling 0 - 25 lbs Non-Patient 60.00%
- Pushing or Pulling 26 - 75 lbs Non-Patient 40.00%
- Pushing or Pulling > 75 lbs Non-Patient 20.00%
- Reaching 60.00%
- Repetitive Movement Hand/Arm 60.00%
- Sitting 60.00%
- Squatting 60.00%
- Standing 60.00%
- Walking 60.00%
- Audible Speech 60.00%
- Hearing Acuity 60.00%
- Depth Perception 60.00%
- Seeing - Far 60.00%
- Seeing - Near 60.00%
- Dust 40.00%
- Computer Monitor 60.00%
- Wet or Slippery Surfaces 20.00%