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Form of workIntroduction The Technology Support Associate reports to the I&T Infrastructure Supervisor and assists in the support for the overall operation and cyber security aspects for the transit network and infrastructure systems, data, related sub-systems, and interfaces in support of the Charlotte Area Transit System (CATS). This position will be responsible for technology support of transit operations, business solutions, and fare collection systems. These systems include, however they are not limited to: operating systems (Windows, Linux, IOS, etc.), desktops/laptops, communications hardware (cellular phones, switches, data modems, radios, media converters, AV systems, telephones), CCTV systems, UPS/Power systems, ticketing & parking systems, industrial control equipment, and all electronic technology related devices.
This position interacts with staff, vendors, consultants, contractors, and users throughout I&T and CATS. Supports senior technical staff in the implementation and support of transit business technology requirements and projects. Requires a willingness to work in non-traditional IT environments and has ability to work independently and react to rapidly changing priorities Overview The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens.
A major commerce center, Charlotte hosts several of the nation's largest banks and technology companies. Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone - a truly remarkable place to live, work, learn and play.
Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace. Major Duties and Responsibilities Supports PCs and peripherals; performs PC refresh duties Configures and supports mobile cellular devices Assists in transit technology asset tracking Performs lower-level technical project implementation duties Installs technology software on PCs and industrial controllers. Communicates and documents issues, action items, corrective actions, preventive and corrective maintenance procedures Participates in rotating on-call support for operational systems during nights and weekends, as required Supports basic troubleshooting of transit SCADA and industrial controls technology Works with peer infrastructure teams on rail and building network devices and phones As part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through the various methods established by CATS as outlined in the ASP.
Knowledge, Skills & Abilities Knowledge of Microsoft OS and software Understanding of TCP/IP model Understanding of cellular devices Must possess strong PC troubleshooting skills Must possess strong oral and written communication skills High level of professionalism, integrity and commitment to quality Ability to work in team environment Ability to complete tasks and meet deadlines with minimal supervision Preferred Qualification Associate degree in a technology or engineering field of study -or- military equivalent. Experience technologies such as OS platforms, cellular phones, printers, wireless systems, VoIP, radio communications, AVL systems, CCTV systems, industrial controls, or real-time information systems. Minimum Qualifications High School Graduate or Equivalent and seven years related work experience OR Associate's Degree with five years related work experience OR Bachelor's Degree and three years related work experience Conditions of Employment The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte.
The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate's written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees.
The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law. The City of Charlotte is an Equal Opportunity Employer. How To Apply Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available.
Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m.
(EST), excluding official City holidays. Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us. Benefits The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte's benefits. The City of Charlotte is a drug and alcohol-free workplace. In Conclusion If you have technical issues submitting your application, click here.
