Technical Support Specialist

C Squared Systems is currently seeking multiple Technical Support Specialists to join our team. Shifts available include Sunday through Thursday and Tuesday through Saturday, 2nd shift 4:30 pm to 1:30 am, 3rd shift from 12:30 am to 9:30 am. Training will occur on 1st,shift, 8:30 am to 5:30 pm, for approximately 4 to 8 weeks. The successful candidates will be expected to handle requests to the Technical Support team. This candidate will be required to coordinate communication between both internal/external customers, and other teams within the company to resolve technical issues. This may include initial testing, follow-up testing and ongoing troubleshooting of issues. If immediate resolution is not accomplished, coordinating with the team manager(s) to have the issues assigned to the appropriate team member. This position is targeting entry-level candidates interested in a technical field.

Responsibilities include, but are not limited to:

* Meets goals and objectives defined by leadership.

* Field requests in a professional and courteous manner within required response times.

* Perform remote troubleshooting directly with the customer, internal teams, and vendors.

* Log and manage issues within various ticketing systems.

* Provide summary of work done upon completion of task.

* Work well within a team setting, using peer resources, and self-research.

* Handle customer personally identifiable information (PII) in a security conscious manner.

* Monitor systems and report potential issues based on alarm severity.

Requirements:

* Multitask and prioritize work based on goals, objectives, and deliverables.

* Basic networking and troubleshooting skills (IP/subnets, ping/trace, nmap, ARP)

* Proficiency with office suites (Microsoft Office, Libre Office, Open Office).

* Basic knowledge of TCP/IP, SNMP, FTP, Telnet, SSH, HTTP, HTML, MySQL.

* Exposure to programming/scripting languages (PHP, shell).

* Run basic SQL scripts.

* Basic technical analysis, investigation and problem-solving abilities.

* Excellent written/oral communication and organizational skills.

* Flexibility and stress tolerance are key in this role.

* Previous IT and/or software helpline experience a plus.

* Command line skills a plus.

* Self-motivated and the ability to work effectively with minimal supervision.