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- DescriptionThe primary purpose of this position is to provide technical and organizational support for all aspects of the Authority's client public WI-FI network, and other business and mobile systems using Wi-Fi technology.
- The incumbent performs "Help Log" functions in the support ofthe WI-FI infrastructure at all public housing and Beacon properties and offers support to clients to ensure proper and sustainable connectivity to the Wi-Fi network.
- All activities must support the San Antonio Housing Authority's (SAHA's) mission, strategic goals, and objectives, while producing results that accomplish the goals of the Department of Innovative Technology.
- Examples of DutiesThe position duties and responsibilities listed below describe the general nature and scope of work.
- Other responsibilities, duties, and skills may be required and assigned, as needed.
- Provides user and operational support and provisioning functions, including user support for theWi-Fi at the central office and remote sites; configures, supports, and troubleshoot Wi-Fi devices.
- Assist the System Support team when needed in the areas of desktop, and monitoring of virus system performance, verifying the availability and integrity of all desktops, laptops, and other business key processes; supports the cloud team with cloud systems and infrastructure where needed.
- Plans, tests, and administers the WI-FI environment; develops appropriate documentation related to the management, administration, maintenance, and security of the agency Wi-Fi systems.
- Assists Network Administrator by providing support to our SD-WAN by providing Meraki management, connectivity support and troubleshooting SD-WAN issues for all SAHA Wi-Fi and WAN(Wide Area Network)connected properties.
- Tests and implements new WI-FI devices, cloud and mobile technologies with minimal interruption to users' activitiesAssists in the design, installation, configuration, and repair of the public, business and private Wi-Fi network devices.
- Assists the team with the maintaining and support of the agency security arsenal using all security tools available to protect and defend the Wi-Fi perimeter at all properties and business offices.
- Installs upgrades, patches, new Wi-Fi equipment; works with Network Administrator to purchase, maintain, and allocate Wi-Fi software or hardware licenses for all Wi-Fi networks.
- Provides network, Wi-Fi and desktop support for the Authority's residential wireless network, including router switch and endpoint device maintenance.
- Keeps abreast of emerging Wi-Fi technologies and evolving user needs; assists the Support and Network teams in implementing new technologies and service changes as appropriate.
- Completes the required training through CBT Nuggets and other relevant training platforms as directed by the Director of Innovative Technology.
- Provides audiovisual design, installation and Wi-Fi support as needed for the Authority; provides AudioVisual support on a rotating basis for Board of Commissioners and offsite Board Committee meetings and all other Authority internal and external meetings.
- Ensures the daily production ('Help Log') issues related to Wi-Fi systems, network, or the cloud applications are resolved within the 48 hour timeframe to deliver the Innovative Technology Quality of Service (QS).
- Keeps Security "Top of Mind".
- Maintains data security and information confidentiality in accordance with legal requirements; protects database confidentiality and integrity through access system and user levels of access.
- Implements Wi-Fi security policies to defend the Wi-Fi infrastructure by ensuring all patches, updates and upgrades are applied in a timely manner to provide optimum protection of our Wi-Fi networks.
- Performs other duties as assigned.
- Complies with procedures andunderstands the importance of maintaining and managing confidential and proprietary information.
- Experience with desktop, laptop and mobile device or computer maintenance.
- Must have the ability to gain working knowledge of the usage of Google GSuite Apps and Wi-Fi management functions.
- Demonstrated experience working with enterprise level Wi-Fi network devices, design, installation and configuration.
- Solid knowledge and experience with the use and implementation of security terms, hardware configurationsand software as it pertains to maintaining a Wi-Fisecurity operationMust have the ability to learn and use cloud applications such as Google GSuite applications to include but not limited to: Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets and Slides.
- Understanding document sharing and collaboration in the cloud.
- Experience and proficiency with Microsoft Office 365, cloud accessible applications to include but not limited to: One drive, Outlook, Word, Excel and Powerpoint or MAC or PC desktop equivalent is acceptable.
- Successful completion of a criminal history background check, education and work history verification and drug screening test.
- Preferred: Ability to learn cloud technologies such as LucidChart for diagram, workflow and chart drawing.
- Experience with Vizio or equivalent is acceptable.
- Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems.
- Understanding of remote technology as it pertains to Wi-FI connectivity.
- License and Certifications: Texas Class "C" driver's license at the time of placement and be insurable by the Housing Authority's liability and fleet insurance carrier.
- Must have the ability to earn technical certifications as required by assigned tasks.
- Technical SkillsTo perform this job successfully, the employee should have strong Wi-Fi technology skills using Ubiquity and CISCO Meraki Wi-fi devices.
- Demonstrated technical computer skills implementing Wi-Fi topologies like Mesh, Point-Point and Point To-Multipoint Wi-Fi. Use and understanding of PtP Microwave and Wireless Access Point, skills in mounting of PtmP Microwave devices on building rooftops throughout property to create wireless backhaul.
- Experience running or directing crews to run ethernet cabling for PtmP Microwaves for data and power.
- Install additional enclosures and power outlets on side of buildings to provide power to PtmP Microwave devices.
- Knowledge and ability to learn network troubleshooting, basic router understanding, basic understanding of switch configuration, port security and WI-FI access point and firewall configuration.
- Strong and demonstrated understanding of project management phases, techniques, and tools is required.
- Must have the ability to learn different types of Wi-FI protocols and hardware as required by assigned tasks.
- Must have the ability to work with vendors to bring in the best backhaul solution to build out IDF closets where needed and provide the best bandwidth to our resident communityPhysical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- To perform this job successfully, the employee is frequently required to remain in a stationary position.
- Daily movements include sitting; standing; operating computers and other office equipment; installing, bending and crawling through spaces to install WI-Fi equipment; moving about the office; carrying computer equipment and using basic tools of the IT trade to install and repair Wi-Fi equipment and attending onsite and offsite meetings.
- the employee must be able to communicate via email and verbally via telephone or mobile cell phone.
- The employee must occasionally transport up to 25 pounds.
- Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Office environmentThe noise level in the work environment is usually moderateHigh level of interaction with external/internal clients May be required to work at different properties or sites for interim periods to support business needsOutside environment Subject to environmental elements when conducting visits to various sites or participating in outside events.
- ADA STATEMENTIn compliance with the Americans with Disabilities Act, the San Antonio Housing Authority will make reasonable accommodation to the known disability of a qualified applicant or employee to enable people with disabilities to enjoy equal employment opportunities, if it would not impose an "undue hardship" on the operation of the employer's business.
- ETHICSAs a public agency, SAHA is committed to maintaining the highest of ethical standards.
- Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism and honesty, to merit the respect of our co-workers, clients, partners, vendors and the general public.
- Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy and responsiveness.
- DISCLAIMERThe above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.
- It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
- This position specification is not an employment agreement or contract.
- Management has the exclusive right to alter this position specification at any time, without notice.
- SUMMARY OF BENEFITSINSURANCE PLANSHEALTH INSURANCE- BLUE CROSS/BLUE SHIELD HEALTH PLANThis is a voluntary benefit for the employees.
- Employees can choose from two PPO medical plans (750 & 1000).
- Opportunity Home contributes between 78-85% of the cost.
- This is effective on the 1st day of the month following the date of hire.
- DENTAL INSURANCE - BLUE CROSS/BLUE SHIELD DENTAL PLAN (BLUECARE DENTAL)This is a voluntary benefit for employees.
- Opportunity Home contributes 50% of the cost.
- VISION INSURANCE - AVESISThis is a voluntary benefit for employees.
- Opportunity Home contributes one third of the cost.
- LIFE INSURANCE - (BLUE CROSS/BLUE SHIELD OF TEXAS)Life insurance is furnished at no cost to the employee for the amount of one time the employee's annual salary rounded to the next thousand.
- Employees have the option to purchase additional life insurance at their own cost.
- This benefit is effective immediately.
- If additional life insurance is not elected during the first 30 days of employment, enrollment will be subject to the completion of an Evidence of Insurability form.
- LONG TERM DISABILITY - (BLUE CROSS/BLUE SHIELD OF TEXAS)Long term disability is furnished at no cost to the employee.
- The employee will be eligible to receive a weekly benefit of 66.67% of their basic weekly income.
- This is effectivefollowing 90 days of employment.
- SHORT TERM DISABILITY - (BLUE CROSS/BLUE SHIELD OF TEXAS)Short term disability is furnished at no cost to the employee.
- VOLUNTARY ACCIDENT INSURANCE - (BLUE CROSS/BLUE SHIELD OF TEXAS)This is a voluntary benefit for employees.
- This benefit pays for treatments, services, or injuries incurred, as a result of a covered accident.
- VOLUNTARY CRITICAL ILLNESS - (BLUE CROSS/BLUE SHIELD OF TEXAS)This is a voluntary benefit for employees.
- This benefit helps cover unplanned expenses when recovering from a critical illness.
- LEGAL SERVICES - METLAW LEGAL SERVICESThis is a voluntary benefit for employees.
- This program offers employees convenient access to affordable legal services such as preparation of Wills/Trusts; Debt Matters; Consumer Protection; Real Estate Matters; Document Preparation and Review, plus various other services.
- RETIREMENT PLANS OPPORTUNITY HOME PENSION PLANThis is a mandatory benefit.
- All employees are required to participate in the pension plan following one year of employment.
- Opportunity Home contributes 11% and the employee contributes 5% of the gross wages each payroll.
- This is effective the quarter (January, April, July, or October) following the employee's one year anniversary.
- 457 DEFERRED COMPENSATION PLAN - (MISSION SQUARE)This is a voluntary benefit.
- This is effective immediately upon receipt of an enrollment application.
- Minimum contribution is $10 per pay period.
- Maximum contribution is subject to IRS laws.
- ADDITIONAL BENEFITS FLEXIBLE SPENDING ACCOUNTS - MCGRIFF INSURANCE SERVICESThis is a voluntary benefit.
- Medical reimbursement and Dependent Care reimbursement accounts allow the employee to save money from their paycheck on a pre-tax basis.
- The amount that the employee elects to contribute is not subject to federal income tax, social security or medicare.
- FMLA / ADA ADMINISTRATION - ABSENCE MANAGEMENT (COMPSYCH)This program provides employee leave administration services.
- Provides direct online tools and resources to employees.
- Employees/Supervisors deal directly with Intake Specialists who can answer questions, provide consultation, eligibility and guidance.
- PAID PARENTAL LEAVE Opportunity Home contributes 100% for six weeks of paid parental leave.
- PTO DONATIONThis is a voluntary program.
- All eligible employees will be allowed to donate PTO from their unused balance to their co-workers in need of PTO who have a major family medical emergency or a major disaster.
- Employees who would like to receive donated personal time from their co-workers must generally have a situation that meets the guidelines.
- Employees must be employed with Opportunity Home for a minimum of one year to be eligible to donate and/or receive donated personal time.
- LIVONGO DIABETES MANAGEMENT (BCBS)Opportunity Home contributes 100% for this program.
Refer code: 2385086. Government Jobs - The previous day - 2023-02-06 05:55
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