Technical Service Representative, Wood Coatings (Grants Pass, Oregon)

We've been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there's a good chance you're only ever a few meters away from one of our products. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and have set our sights on becoming the global industry leader. It's what you'd expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Purpose

AkzoNobel is actively recruiting for a Technical Service Representative for our Wood Coatings product line. This position will be based at the customer location in Grants Pass, Oregon.

The purpose of this role is to provide technical support and training on the use and application of company products, services, equipment and documentation in acquiring new business and in maintaining multiple existing customers.

Key Responsibilties

• Provide total technical support to customers.
• Analyze product-related issues, including on-site analysis and actuations. Perform laboratory analysis of the issues when needed. Communicates with RS Lab and/or Quality Control department to establish corrective actions.
• Formulation of special colors and minor modifications to improve application curing and preparation of test panels.
• Check incoming materials and/or pre-ships for color and quality.
• Maintain master control panels and quality control on materials.
• Gather customer needs and requirements in cooperation with Sales and Marketing organization to help build the customer strategy plans.
• Actively participate in key phases of the sales process to prospects.
• Use reporting tools such as Customer Relationship Management (CRM) software to update the key customers' databases with valid, accurate and complete information (visits reports, action reports, cases, and regulatory requests).

Job Requirements

• Associate of Science in Chemistry, Chemical Engineering, or related field or equivalent work experience required. Bachelor of Science in Chemistry, Chemical Engineering or related field preferred.
• 3-5 years' experience in technical services and support in wood coatings industry or furniture/building products manufacturing.
• Knowledgeable of various finish application systems with good color matching skills. Must be able to read and comprehend instructions and safety guidelines.
• Must possess commercial and business acumen as well as an understanding of cross functional processes and financial concepts related to sales and cost to serve.

Total Compensation

• Employee Benefits: This position is a full-time opportunity with AkzoNobel with employee benefits that are effective the first day of employment
• Compensation: This position will receive an annual base salary of $65,000 to $75,000 and is eligible for an annual 15% bonus.

AkzoNobel is an equal opportunity employer. We are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason, we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In accordance with applicable laws, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law.

To access our Transparency in Coverage health plan data, click here.

Requisition ID: 26982

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