Technical Publications Administrator

Summary of Position:

1. Preparing Proposals related to the Engineering Services Foundation
2. Processing the accepted proposals related to Engineering Services Foundation
3. Gathering, maintaining, and updating the Access database of Draft Proposals, AWPC approved Proposals, Customer approved Proposals, creating proforma for
4. invoices with the complete proposals and prices for processing of sales orders, utilizing the appropriate ICT systems (SAP, CRM, etc.)
5. Working to confirm the relevant customer fleet information with Customer Support Managers for the operational execution of the (ESF) Proposal/Contract
6. Manage and track all renewals for sales of publications for customers and Service Centers, etc.
7. Aid in training both customers and internal employees on Leonardo Customer Portal including account creation, user usage, etc. by suppling instructional assistance.
8. Prepare for new aircraft deliveries by reviewing legal documentation/ Contact Work Order then confirming Contract Work Order requirements with Program Management, ordering required physical manuals from support team in Italy via SAP, set up to maintain till delivery via SAP/ ACCESS
9. Meet with customers during the aircraft delivery process, review terms within their contact pertaining to the Technical Publications, address any concerning to ensure a positive experience
10. Manage new product releases, via SAP and CRM for entire customer base, including US, Canada, and South/Central Americas.
11. Manage all required physical distributions of newly released publications, by receiving in stock, creating all required sales orders via SAP and shipping using UPS system for tracking purposes.
12. Monitoring of publications inventories to ensure new deliveries are supported with current publications at delivery.
13. Support customer relationships and ensure success from on-boarding through the entirety of customer life cycle
14. Other tasks as assigned

2. Essential Duties and Responsibilities:

Duties and Responsibilities:

1.

1. Preparing Proposals related to the Engineering Services Foundation
2. Processing the accepted proposals related to Engineering Services Foundation

Gathering, maintaining, and updating the Access database of Draft Proposals,

AWPC approved Proposals, Customer approved Proposals, creating proforma for

invoices with the complete proposals and prices for processing of

sales orders, utilizing the appropriate ICT systems (SAP, CRM, etc.)

Working to confirm the relevant customer fleet information with

Customer Support Managers for the operational execution of the (ESF) Proposal/Contract

2.

Manage and track all renewals for sales of publications for customers and

Service Centers, etc.

Aid in training both customers and internal employees on Leonardo Customer

Portal including account creation, user usage, etc. by suppling instructional assistance.

Prepare for new aircraft deliveries by reviewing legal documentation/

Contact Work Order then confirming Contract Work Order requirements with

Program Management, ordering required physical manuals from support team in Italy via SAP, set up to maintain till delivery via SAP/ ACCESS

3.

Meet with customers during the aircraft delivery process, review terms within their contact pertaining to the Technical Publications, address any concerning to ensure a positive experience

Manage new product releases, via SAP and CRM for entire customer base, including US, Canada, and South/Central Americas.

Manage all required physical distributions of newly released publications, by receiving

in stock, creating all required sales orders via SAP and shipping using UPS system for tracking purposes.

Monitoring of publications inventories to ensure new deliveries are supported with current publications at delivery.

15%

4.

Support customer relationships and ensure success from on-boarding through the

entirety of customer life cycle

5%

5.

Special projects as assigned.

5%

Must be able to lift an average of 45 lbs. (boxes of Publications)

1. Qualifications for Position:

A. Education

Bachelor's Degree or equivalent work experience.

B. Experience
• Minimum 5 years overall experience in customer service and support, in general or
aviation, preferable helicopter sector

C. Competencies & Attributes
• Excellent oral and written communication abilities
• Proficient with Microsoft Office Suite, including Access
• Experience with SAP 4HANA systems is preferred
• Experience with CRM system is preferred
• Five years' experience in contract management and proposal/business
• Ability to resolve customer queries in a timely fashion.
• Intercultural awareness, ability to create and maintain relations

. Strong attention to detail

. Professional phone manner for domestic and international calls. Courteous office

demeanor, for interaction with staff and visiting customers.

Equal Opportunity Employer/Vet/Disability