AddressSEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT!
Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it’s our people that make the connections happen.
WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.
THE ROLE: Team Lead, Platform Ops
Job Summary:
As a Team Lead, you will responsible for developing and maintaining internal Managed Services infrastructures automation and their platforms (with assistance from the Infrastructure Engineer team) under direct supervision of the Engineering Manager. The Team Lead will provide process guidance and act as the escalation point for the PlatformOps Engineering team. The Team Lead will also be the primary point of contact for all incidents assigned to them and retain ownership until resolution is reached or is otherwise advised. The position is subject to shift work and a candidate would be expected to move to different shifts as needed. The Team Lead will be expected to interact with peers and management via phone, IM, video, and email to ensure internal issues are resolved per defined SLA’s while documenting all actions and communication in the ticketing system, ServiceNow.
Travel Requirements:
This is a remote role. In this role you will be expected to travel up to 5%.
Job Responsibilities:
- You will be writing automations and integrations for Palo Alto XSOAR in Python
- Creating and maintaining automation code written in python.
- Develop processes, procedures, and documentation to magnify the benefits of existing Managed Services tools and platforms
- Use and develop in tools such as Ansible, Packer, and Terraform to assist in automating repeatable actions across Managed Services
- Work closely with the Platform Dev team to drive automation and efficiency across multiple teams and platforms across Managed Services
- Understand business drivers and utilize time and availability to deliver fast and accurate outcomes within the toolsets.
- Manage time effectively and prioritize efforts under pressure.
- Create documentation and define services/capabilities in a clear and concise language that is easy to read for non-technical resources.
- Other duties as assigned.
Required Skills:
- Experience working with RESTful APIs
- Working knowledge of Microsoft Windows and *nix operating systems
- Experience using infrastructure as code and automated configuration tools
- Continuously develop technical skills to gain mastery with the established DevOps toolchain and stay current with new services and technologies
- Experience leveraging DevOps solutions to deploy changes to infrastructure
- Experience with continuous integration and automated deployment/management using tools like Jenkins, Git, Jinja, Puppet, Chef, Ansible, Terraform, Packer, or comparable tools
- Programming/scripting with Python, PowerShell, Bash and Groovy
- Experience working in an Agile delivery environment
- Experience with system monitoring and analytics platforms is a plus, e.g. Nagios, NetXMS, DataDog, Prometheus, Grafana, LogicMonitor
- Experience with software containers and related technologies, e.g. Docker, Kubernetes, Rancher, ECS, EKS
- Basic understanding of Hypervisors – including VMWare and Hyper-V
- Strong interpersonal skills and expert level relationship management abilities – showcasing the ability to work well with many levels of client engineering and management.
- Handling and escalating highly impacting operational issues to upper management and/or 3rd party vendors
Additional Desired Skills:
- Strong communications skills including the ability to communicate technical information in using non-technical language
- Previous experience or aptitude to be successful in an Operations capacity
- Cisco or other vendor certifications pertinent to the engineering vertical.
- A history of successfully managing and operating multi-vendor environments.
- Ability to work on several problems simultaneously
- Ability to work with broad range of experience levels
- Maintaining complex operational processes
Education and Experience:
- Bachelor's Degree or the equivalent work experience and/or military experience
- 2+ years’ experience working in a Network Operations Center
- 2+ years’ experience troubleshooting infrastructure devices applicable to engineering vertical
- 1+ year experience in a mentoring or leadership role
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ABOUT PRESIDIO
Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DE&I change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.
Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients’ IT teams, providing deep expertise and letting them focus on their core business. Presidio operates in 40+ US offices and offices in Ireland, London, Singapore, and India.
For more information visit: http://www.presidio.com
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Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.
To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@presidio.com for assistance.
Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to recruitment@presidio.com.
RECRUITMENT AGENCIES PLEASE NOTE:
Agencies/3rd Parties may not solicit to any employee of Presidio. Any candidate information received from any Agency/3rd Party will be considered a gift and property of Presidio, unless the Agency/3rd Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition. No payment will be made to any Agency/3rd Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio.
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