Job Description
- Lead and manage complex implementations and Support projects
- Assisting customers with product configuration and maintenance.
- Work across other departments and partners to resolve support concerns/issues
- Review and speak to any failures, errors or changes within the storage platform and move tickets toward resolution
- Submit RMA requests for parts and remotely assistance customers with replacements.
- Strong experience working within multiple computer operating systems IE: (Windows, Mac, Linux)
- Demonstrated administration experience for enterprise storage technologies along with configuring associated applications deployed across heterogeneous operating systems (Windows, Unix, Mac) environments
- Solid competency of: UNIX Linux, Windows, OS X, Networking and file protocol experience: TCP/IP, CIFS/SMB, NFS, AFP, iSCSI, HTTP, FTP
- Experienced with Type 1 and 2 hypervisors such as VMWare,Xen,Hyper-V
- Experience with storage functionality: SAN, NAS, RAID levels, multipathing, LUNs, and ZFS (highly preferred).
- Ability to read, write, and debug shell scripts (bash, Powershell, zsh).
- Solid understanding of TCP/IP concepts (routing, switching, subnetting, firewalls)
- Competence with BSD Jails, Docker, Kubernetes, and related container technologies (preferred)
- A strong focus on customer satisfaction
- Strong written and verbal communication skills
- Ability to handle multiple priorities at once
- Bachelor's Degree in Computer Science or equivalent working experience.
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.