Surgical Scheduling Representative

Cape Cod Orthopaedics and Sports Medicine, P.C.

Job Description

Job Title: Surgical Scheduling Coordinator

Position type: Full Time

Location: Hyannis, MA 02601

Cape Cod Orthopaedic and Sports Medicine’s (CCOSM) is privately owned growing practice with locations in Hyannis and Sandwich Massachusetts. Our mission is to excel in all aspects of orthopedic, physical therapy and occupational health treatment, to ethically and professionally serve our patients and to promote lasting recovery and health. We respect the dignity and diversity of all individuals and maintain a commitment to honesty, integrity, and unquestionable ethics in our interactions with patients, their families, our employees, other professionals and members of the community. We endeavor to establish and maintain a safe, accessible and aesthetically pleasing environment of care that enhances the dignity of individuals and ensures the safety of patients, staff and visitors.

While a candidate’s experience is great, we are actually more interested if the applicant will work well in our organization. We seek caring, motivated, and compassionate associates. There is a wealth of experience here and if you think you will be a good fit and are willing to learn, we would love to hear from you.

Surgical Coordinator Responsibilities:

· Putting together new patient’s medical charts, putting together their medical charts, and verifying their insurance information.

· Schedule patient surgeries, answering telephones and emails as well as common questions about surgical times, appointments, instructions, as well as rescheduling appointments and/or surgeries.

· Assisting patients with their documents and sign-in procedures.

· Scheduling patients' appointments and surgeries, sending reminders to patients, and scheduling emergency and add-on surgeries.

· Ensuring adequate preparation for surgeries by scheduling the necessary equipment and procedure rooms and maintaining the surgical inventory.

· Understanding surgical procedures, such as the necessary time a surgery takes and the medical staff necessary, in order to properly maintain a surgical schedule.

· Providing patients with pre and post-operative instructions.

· Managing surgical documents, gathering and inputting patients' information, and entering post-surgery data into patients' records.

· Ensuring all surgical cases are scheduled in a timely manner in accordance with the Physician or Surgeon's directions.

· Other duties as assigned.

Surgical Coordinator Requirements:

· A high school diploma or equivalent.

· Good computer, telephone, and typing skills.

· Strong customer service and communication skills.

· Strong organizational and multitasking skills.

· Familiarity with medical terminology, medical records, and medical coding.

· Previous medical office experience and terminology is required.

Key Skills:

Able to work independently in a fast paced environment. Be autonomous and a self-starter. Independently recognize, interpret, and evaluate situations and their level of urgency.

To be a successful surgical coordinator, you should be detail-oriented and meticulous. You should have excellent typing and computer skills, as well as strong communication and customer service skills.

Customer service focused – be able to act in a courteous manner and maintain composure, problem solver, critical thinker, clear written and spoken communication, good time management, good judgement, strong interpersonal skills and decision making skills. Experience with current office technology, proficient with computer office applications and comfortable learning new skills. Contribute to the smooth operation of the practice.

Benefits:

BCBS Heath Insurance

Dental Insurance

Vision Insurance

Short and Long Term Disability Insurance

Flexible Spending Account

Life/AD&D Insurance

401(k) and Profit Sharing

Vacation Time

Sick Time

10 Paid Holidays per year

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