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Company

Judge Group, Inc.

addressAddressMissouri, United States
type Form of workFULL_TIME
salary SalaryUpdating
CategoryInformation Technology

Job description

Location: St. Louis, MO
Description:

The Technical Support Specialist will assist with R&D software and hardware deployments with standard and non-standard operating systems & hardware configurations with networking communications. Partner with researchers, the internal IT community, and external vendors to clarify requirements and recommend solutions.

Duties and responsibilities:
  • The candidate will provide user support, troubleshooting, issue tracking and software documentation for R&D hardware and software.
  • Strong hands-on knowledge of Windows 7 and Windows XP (the latter being nearly phased out), and ability to deploy PC images and rebuild PCs from scratch when necessary.
  • Ability to work with scientists to specify and order specialized PC hardware and software as needed for new scientific instrumentation being acquired.
  • Strong knowledge of network topologies.
  • This includes understanding the configurations of firewalls, VPNs, and routing protocols, and working with the networking team to set up the necessary configurations.
  • Support networked laboratory computers / instruments and troubleshoot connections as needed.
  • Ensure continuous monitoring of all laboratory data operations.
  • Implement backup procedures and restore activities for the laboratory environment for short- and long-term retention of instrument data.
  • Support the laboratory PC sign-on facility that has been set up so that all data is stored centrally.
  • Support and troubleshoot barcode scanners and label printers.
  • Work closely with researchers to support GLP related activities, validation requirements, and maintain GLP-related documentation.
  • Experience in GLP regulated laboratory IT environments is preferred, or ability to quickly learn the unique requirements and procedures involved in validated systems.
  • Eager to learn and organize the R & D IT environment, possess the ability to be creative, proactive and take initiative in resolving R&D IT issues.
  • Application database (SQL, Oracle) and related R&D software, LIMS niche.

Contact:

This job and many more are available through The Judge Group. Find us on the web at www.judge.com
Judge Group, Inc. - The previous day - a week ago

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