Support Analyst

The Support Analyst will be responsible for maintaining current systems and ensuring availability of systems to end users, with the ability to tackle a wide range of issues and problems. The ideal candidate will have demonstrable knowledge and experience with Windows Office 365 and Personal Computer hardware as well as a good understanding with server/networking equipment and solutions. Experience at a small/mid-sized business environment is preferred. A wide range of knowledge, experience, and ability will be considered for this role.

Core Responsibilities: 

• Work with IT & Management to maintain and improve server/network and systems.
• Man the Helpdesk.  Manage tickets, ensure completion, and log solutions.  Troubleshoot and solve issues related to clients, servers, network, printers, faxes, scanners, VPN, etc.
• Setup new devices.  New user onboarding, upgraded switches, computer upgrades, etc.
• Ensure uptime.  When a user/system/network segment is unavailable it is your responsibility to troubleshoot and fix the problem or determine when escalation is appropriate.
• Maintain Security.  Keep software and firmware current.  Follow established security guidelines, work with IT & Management to improve and adapt guidelines.  Stay abreast of security trends.
• Analyze & improve. Every 6 months, submit a report with a summary of events and issues and suggestions of where/when/how to implement improvements. Perform network monitoring and analysis to implement performance tuning.

The Ideal Candidate Will Have:

• Effective communication skills.  Must be able to communicate issues and solutions to executives, management, employees, and vendors.
• Refined problem-solving skills. Demonstrable knowledge and ability required.
• Ability to maintain a system and provide input for improvements.

Required Qualifications:

• • A+, N+, Cisco, MCP or other entry level certificate.
  • OR Associates Degree
• Ability to lift 50 lbs, work in small spaces, and assist with wiring and cabling duties.

 Desired:

• Knowledge of IBM i.

 Additional Information:

• Start Date: ASAP
• Assignment Length: Direct hire, candidates must be eligible to work in the US on a W2 basis without sponsorship or visa transfer