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Company

U-Haul

addressAddressTempe, AZ
type Form of workFull-Time
salary SalaryUpdating
CategoryRetail

Job description

Location:
8162 S Priest Dr, Tempe, Arizona 85284 United States of America

*This Is NOT a work from home position*

Job Description:

Under the direction of the Purchasing Manager, you will be supervising the Supply Service Representative Team that provides customer service to internal U-Haul sites. This team is responsible for the processing and entry of orders as well as expediting or special handling of orders as needed. The SSR team is expected to support all U-Haul locations with any and all questions or concerns related to the Supply Chain.

SSR Lead Duties:
  • Maintain SSR Team's high-level of customer service
  • Ensure communication with customers or suppliers via phone and email are always professional and cordial
  • Escalate concerns to Buyers, Material Planners, Freight and Management Team if a supplier's performance is impacting U-Haul sites negatively
  • Provide resolutions for disputes to satisfy stakeholders while maintaining department policy
  • Oversee responses to field Feedbacks regarding issues with orders, and ensure SSR responses are appropriate, per process and helpful
  • Assist Buyers/Planners/Freight and Management with special tasks and reporting
  • Review orders in error status, and correct
  • Coordinate continuous training with SSR Team on systems and on daily/as needed tasks
  • Communicate critical information quickly and effectively to all pertinent groups when changes or challenges arise
  • Review orders for compliance with purchasing policies and internal audit
  • Delegate daily/as needed tasks to SSR team
  • Assist with completion of all daily/as needed SSR tasks
  • Participate in Team Member performance evaluations
  • Strive for continuous improvement and growth, including process development and changes for the group

    Job Requirements:
  • Customer Service experience (2+ years preferred)
  • Leadership/Management Experience (2+ years preferred)
  • Good decision-making skills
  • Great organizational and follow-up skills
  • Excellent communication skills (both verbal and written)
  • Ability to multi-task
  • Must have good time management skills
  • Proficient in Microsoft Office Suite, particularly Excel
  • Experience with SAP (or other similar ERP system)

    Education:
  • Required: High school diploma or GED
  • Preferred: Associate's Degree or the equivalent in experience


U-Haul Offers:

• Full Medical coverage

• Prescription plans

• Dental & Vision Plans

• New indoor fitness gym

• Gym Reimbursement Program

• Registered Dietitian Program

• Weight Watchers

• Onsite medical clinic for you and your family

• Career stability

• Opportunities for advancement

• Valuable on-the-job training

• Tuition reimbursement program

• Free online courses for personal and professional development at U-Haul University®

• Business and travel insurance

• You Matter Employee Assistance Program

• Paid holidays, vacation, and sick days

• Employee Stock Ownership Plan (ESOP)

• 401(k) Savings Plan

• Life insurance

• Critical Illness/Group Accident

• 24-hour physician available for kids

• Subsidized gym/ membership

• MetLaw Legal program

• MetLife auto and home insurance

• Mindset App Program

• Discounts on cell phone plans, hotels, and more

• LifeLock identity Theft

• Savvy consumer wellness programs- from health care tips to financial wellness

• Dave Ramsey's SmartDollar Program

• U-Haul federal credit union

• Wellness Program

AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products. By continuing with this application, you are indicating that, if hired, you consent to nicotine screening in the future. This policy will not apply to team members hired before February 1, 2020.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
U-Haul - The previous day - a week ago

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