Student Travel Office CSR

AMSG is seeking a Student Travel Office Customer Service Representative to support our Customer at the Department of Veterans Affairs (VA), Veterans Affairs Acquisition Academy (VAAA), Enterprise Shared Services (ESS), Student Travel Office (STO).

• Location: Remote, Prefer Candidate to be close to the customer who's located in Frederick, MD.
• Education: BA/BS Degree preferred but not required based on years of relevant travel experience including audit and budget knowledge and experience.
• Years of Experience: 3 years of professional/related experience
• Clearance Requirements: Must be able to obtain and maintain a VA Public Trust
• Type: Full Time, Temporary (For a special project starting March through August 2023) This position may evolve into permanent, long-term employment.

General Description: The Travel Support Customer Service Representative will provide guidance for student travelers and the schools regarding Travel Policy and Academy instructions and review travel documents to ensure policy compliance and budgeting guidance is met.

Specific Duties:

• Monitor Travel Mailbox (Outlook), respond to student inquiries, and forward student inquiries to the appropriate school or recipient.
• Experience in MS Teams and all MS Office Suites preferred.
• Answer student inquiries via phone, MS Teams, email, etc.
• Route questions that can't be answered or approvals needed to the appropriate school or contact and follow up to ensure a response.
• Serve as Travel Liaison to CSA on a variety of travel issues between students and schools.
• Document communications on a transactional basis.
• Interact with Key Stakeholders (internal and external).
• Ensure communication between organizations to streamline and ensure consistency of travel approvals and reviews across the Academy.
• Provide ad hoc student travel reports.
• Communicate with traveler and traveler coordinators to support and resolve any issues and questions before and after travel.
• Attend meetings to discuss travel issues and provide resolutions to ensure future problems are limited.
• Provide a thorough and specific review of all local and TDY travel authorizations and vouchers.
• Certify all local and TDY travel authorizations and vouchers.
• Preferred knowledge of Defense Travel System and Joint Federal Travel Regulations.
• High preference is given to candidates already familiar with CONCUR and to a lesser extent Salesforce.