Store Manager

OVERVIEW:

Scenthound is a revolutionary concept in the pet industry, giving pups the care they deserve and giving pup parents a simple way to stay on top of their dogs’ health. We are hiring a Scenter Manager to manage our next location in the Charlotte area. In this role you will lead the charge as we enter a new market, educate dog parents, and remove barriers to bring dogs the routine care they need on a monthly basis.

This role provides an opportunity for expanded responsibility and seniority as more stores open in the Charlotte market.

WHO WE ARE:

Scenthound is NOT an ordinary dog grooming shop. We believe dogs require routine care in order to stay clean, comfortable and healthy. With a focus on health, and not just haircuts, Scenthound is pioneering change in an outdated industry. Our innovative wellness-focused, membership-based business model is the basis for a franchise concept poised to explode in the Charlotte area.

ESSENTIAL FUNCTIONS:

- Drive membership sales through health and wellness education

- Advocate for all dogs in our care and in our community

- Be a culture-driven leader and inspire your team to seek growth

- Communicate information from upper management promptly and accurately to your team

- Lead quality control efforts & conduct regular service audits to ensure process compliance

- Resolve customer concerns

- Ensure safety of dogs and team members at all times

- Responsible for employee development through leadership, training and performance reviews - Perform other tasks and duties as assigned by Franchise Owner

QUALIFICATIONS/REQUIREMENTS:

- Minimum 3 years customer service experience in a retail or restaurant environment (5 years or more preferred)

- Progressively responsible management/supervision experience

- Ability to manage with integrity, honesty, and knowledge that promotes the mission of Scenthound

- Strong leadership skills with ability to coach & mentor team members in a culture-first environment (preferably grooming assistant managers to take on manager positions as more stores are opened)

- Excellent communication skills (verbal & written)

- Proficient computer skills (Microsoft Office, internet, e-mail)

- Adequate transportation to perform job duties - Ability to stand for long periods of time - Ability to safely lift 50-70 Lbs.

- Willing to work in a smoke-free environment

WHY YOU SHOULD APPLY:

- Competitive compensation plan that includes salary, bonuses, and tips ($35-$55k based on experience)

- Annual Bonus (contingent on meeting set annual objectives)

- Medical, dental and vision insurance benefits

- Merit based pay increases

- Paid vacation time