Store Manager, Nantucket

Southern Tide, LLC

Nantucket, Southern Tide

At Southern Tide, our mission is to share our love for the coastal lifestyle through premium products, experiences, and service.

We offer competitive benefits packages which may include generous vacation policy, health and wellness coverage, 401k with company match, discounted stock purchasing, options for education reimbursement, and amazing product discounts! We value work-life balance and offer a flexible corporate office environment.

Crew Position:

Southern Tide Store Managers are responsible for strategically driving business to achieve store sales and profitability goals, training and developing the store team and working to consistently achieve the highest level of operational excellence. The Store Manager is also responsible for creating a memorable in-store environment by inspiring the team to consistently provide our customers with the highest levels of customer service.

• Create a customer service focused environment by consistently exhibiting best practices with regards to customer service, sales generation and customer outreach. Drive customer service excellence to every aspect of the store, including store appearance, display of merchandise, product placement, story layout, and selling procedures.
• Consistently achieve and exceed total store goals and key performance indicators (KPIs) as determined by the Company.
• Recruit, hire, and retain a high performing management and associate store team. Direct and supervise the staff daily activities. Consistently provide recognition to team members for exceptional performance and consistent and ongoing constructive feedback and coaching to team members to encourage continued growth and development. Develop and train internal talent to ensure the team reaches its full potential and build a strong internal bench of candidates for future leadership roles.
• Ensure the store meets all Company standards and expectations with regards to merchandising and visual presentation, safety, functionality and security and complies with all relevant local, State and Federal regulations.
• Develop and maintains store clienteling processes and standards and ensure associate participation and compliance.
• Develop strong knowledge of Company history, brand aesthetic, brand philosophy and lifestyle and effectively communicate such information to sales team and customers to support sales generation.
• Set standards for maintaining a neat and organized stockroom, storage area and shipping/receiving area in order to allow for safe and efficient access to product by stock and sales associates.
• Manage and adhere to all operational processes, policies and functionality related to people policies, merchandise management, security, loss prevention and facility maintenance.
• Partner with the corporate retail team to build community relationships and events in order to drive traffic and sales.
• Perform tasks to support the smooth operation of all store operations, including the timely submission of all personnel paperwork, preparing and submitting reports, and monitoring sales receipts and cash.
• Monitor store inventory levels and partner with the corporate team to maximize sales through product replenishment and communication of product needs. Manage inventory audits and work to reconcile any inventory discrepancies.
• Perform other duties as required that are necessary to support the business.

What all hands on deck looks like...

• You have effective leadership and interpersonal skills, strong analytical and problem-solving skills, excellent communication skills, both written and oral and excellent time management skills
• You have experience with POS systems, including inventory management functions, retail merchandising concepts and retail visual concepts
• You have proven ability to analyze selling reports, identify business trends and react quickly to the needs of the business in order to drive sales results, interpret policies and procedures to resolve customer and employee issues

Know the ropes:

• You have 5+ years of experience with 3+ years in a supervisory/management position in a customer service focused retail apparel environment
• You have strong computer skills-proficient in Outlook, Excel and Word
• You have a college degree in Business or related field is preferred
• Lift and/or move up to approximately 50 pounds frequently
• Bending/stooping/kneeling required - frequently
• Climbing ladders - occasionally
• Routine standing for duration of shift (up to 8 hours)
• Ability to work varied hours and days including nights, weekends and holidays as needed

Southern Tide is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.

U.S. EEOC: Know Your Rights

Southern Tide participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.