AddressStakeholder Engagement Team Lead (Fairburn,GA)
Description
Job Summary
The Stakeholder Engagement Team Lead role will be responsible for leading the successful execution of the Grid Investment Program’s Distribution Stakeholder Engagement strategy, focusing on championing the customer both internally and externally. The Stakeholder Engagement Team Lead will oversee the Grid Stakeholder Engagement team that includes individuals across the Grid Program Manager and Design Build partners. In addition, this role will support the Stakeholder Engagement Manager in the Storm Center during major storm events. This position requires a strategic storyteller with the ability to quickly process information and produce relevant and engaging content for both internal and external audiences in a fast-paced, high pressure, and cross-functional environment, in support of the company’s Grid Investment efforts.
Job Requirements
Undergraduate degree in engineering, public relations, communications, or related field is a plus.
Experience in the utility industry preferred.
Experience in Power Delivery strongly preferred.
Experience in a customer facing role responsible for customer service and conflict resolution strongly preferred.
A strong understanding of customer expectations on engagement related to Georgia Power project work.
Ability to analyze, interpret, and effectively communicate complex technical information.
Ability to lead in a complex matrix organization with contract employees.
Ability to implement multiple engagement strategies simultaneously.
Able to build positive relationships and work well with diverse groups, tailoring engagement methods appropriately for cross-functional teams.
Excellent verbal and written communication skills, strong communication and presentation skills to internal and external audiences.
Proven record of communicating effectively with both internal and external stakeholders.
Proven leadership commitment to Safety Excellence.
Proven commitment to developing and improving an inclusive work environment for all employees.
Major Job Responsibilities
Develop, implement, and oversee engagement processes between Grid Investment Program vendors and customers
Collaborate with other internal communication contributors to review and approve high-quality Grid Investment Program content for internal/external use
Develop relationships within Power Delivery, Corporate Communications, and External Affairs
Prepare presentations at appropriate detail tailored to specific internal and external audiences
Review and approve custom collateral such as mailed postcards, email campaigns, and phone survey campaigns
Develop and share customer sentiment reports from survey data and LIMS database
Lead customer information meetings and public open houses as needed in support of Grid Investment projects
Lead project update meetings with internal partners to share progress and key updates on Grid Investment projects
Serve as a resource to oversee and handle escalated customer inquiries
Lead additional specific strategic Grid Investment Program engagement initiatives
Provide support to the Stakeholder Engagement Manager in the Storm Center during large storm events.
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Disclaimer:
This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.
Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is consistently recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeorgiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).
Southern Company (NYSE: SO ) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Type: Standard
Primary Location: Georgia-Metro Atlanta-Atlanta
Operating Company: Georgia Power Company
Job Type: Standard
Travel (Up to...): Yes, 25 % of the Time
Work Location(s):
Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)
241 Ralph McGill Blvd. NE
Atlanta, 30308
Req ID: GPC2009463
