Date Posted
Category
Salary
Job type
Work model
Level
Location
Unfortunately, this job posting is expired. Please click here to view related job postings.
Company

Kyocera Document SolutionsSee more

addressAddressNew York, NY
CategoryInformation Technology

Job description

Overview

When you join Kyocera Document Solutions New York Metro you are joining an organization that is deeply rooted in the Philosophy of "doing what is right as a human being". Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.

In addition, we're a Great Place to Work... and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work in 2022. An organization earns this distinction when its employees have expressed their trust the people they work for, have pride in what they do and enjoy the people they work with.

As a Senior Service Technician, you will maintain optimum operation of copiers and digital copiers/printers via preventive maintenance and emergency repairs. Install necessary parts, maintenance kits, factory modifications and perform adjustments as directed by manufacturer(s).

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change does not come around every day.

Responsibilities

+ Accurately diagnose, repair, and maintain equipment in optimum operating condition at customer sites

+ Receive, prioritize and accurately close service calls

+ Maintain optimum equipment performance per manufacturer maintenance and repair procedures

+ Report poor or suspect machine performance at first suspicion to manager

+ Manage and maintain a highly accurate car stock parts inventory

+ Keep current with new technology through off-site manufacturer's classes and online training

+ Assist fellow technician with suspect service calls

+ Provide a minimum of Level 1 connectivity support (for contact devices) to customer and, or customers designed network support department

+ Provide on-going key-operator training to enhance user productivity, increase machine uptime and reduce service tickets

+ Provide customer assistance with loading paper, staples, adding toner and, or any other key-operator function as required and, or proactively as schedule allows

Qualifications

Required:

+ Minimum 5 years mechanical and electrical support experience, within office product industry

+ Network connectivity skills to conduct new installations without assistance and interface with customers IT contacts. Must also be able to provide network connectivity assistance to teammates and customers including remote assistance

+ Formal training of at least 10 models (any manufacturer)

+ Minimum training 2 KDA on-line apps or "connectivity" courses

+ Very good electro - mechanical skills

+ Must be able to install/re-install/diagnose a network MFP (includes scanning)

+ Ability to travel to and from customers within customer base

+ Ability to read and follow technical schematics and service manuals

+ Excellent electrical and mechanical troubleshooting skills

+ Maintain Annual First Call Fix Rate of 80%

+ Valid driver's license with an excellent driving record

+ Physical requirements: ability to bend, lift 50 pounds

+ Strong customer service skills

Note:

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company's portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.
Refer code: 2387230. Kyocera Document Solutions - The previous day - 2023-02-06 07:45

Kyocera Document Solutions

New York, NY
Jobs feed

Area Manager - Warehouse - Full Time

Walmart

Thibodaux, LA

Warehouse Lead

Walmart

Thibodaux, LA

Material Coordinator

Harvey Nash

Lafayette, IN

$20.99 - $25.28 an hour

Senior Bird Conservation Specialist, Palmyra Atoll

The Nature Conservancy

Honolulu, HI

$60,580 - $63,820 a year

Workforce Management Analyst

Work From Home

Nashville, TN

Warehouse Associate

Beacon Roofing Supply, Inc.

Lynbrook, NY

Logistics Analyst II

Harvey Nash

Lafayette, IN

Up to $27 an hour

Employment Specialist/Job Coach

Work Now Hawaii

Honolulu, HI

$19 - $22 an hour

Accounting: Insurance Billing Specialist - McGriff Insurance (Remote)

Truist Bank

Raleigh, NC

$34K - $43.1K a year

DELIVERY DRIVER/WAREHOUSE ASSOCIATE

Metal Supermarkets - Louisville, Ky

Lexington, KY

Share jobs with friends

Related jobs

Sr. Service Technician

Museum Technician (History)

Us National Park Service

$57,594 - $74,874 a year

Oyster Bay, NY

16 hours ago - seen

Syracuse Area Commercial Appliance Service Technician

Duffy's Ais

Syracuse, NY

17 hours ago - seen

Syracuse Area Commercial Appliance Service Technician

Duffy's Ais

Baldwinsville, NY

17 hours ago - seen

Syracuse Area Commercial Appliance Service Technician

Duffy's Ais

Chittenango, NY

17 hours ago - seen

Field Services Technician (Entry Level)

Metergy Solutions Inc

New York, NY

yesterday - seen

Service Technician III

Enersys

East Syracuse, NY

yesterday - seen

Service Technician III

Enersys Delaware, Inc.

East Syracuse, NY

yesterday - seen

Field Service Technician III

Canon Careers

East Meadow, NY

yesterday - seen

Field Service Technicians, Forklift Mechanic

Pop-Up Talent

New York, NY

yesterday - seen

Generator Field Service Technician

Kinsley Group

New York, NY

yesterday - seen

Field Service Technician I

Canon Solutions America, Inc.

East Meadow, NY

2 days ago - seen

Field Service Technician

Analogic Corporation

New York, NY

2 days ago - seen

Data Entry Technician

Contact Government Services, Llc

$50,000 - $75,000 a year

Albany, NY

2 days ago - seen

Service/Installation Technician

Safe Waster Solutions Llc

Newburgh, NY

2 days ago - seen

Service Technician

Stew Leonard's

East Meadow, NY

3 days ago - seen

Mid-Level IT Service Technician

Govcio Llc

New York, NY

3 days ago - seen

Field Service Technician I

Martin Energy Group Services Llc

Oakfield, NY

4 days ago - seen

Pest Control Technician

Rk Environmental Services

$19.71 - $25.00 an hour

Syracuse, NY

4 days ago - seen