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Form of workAt Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Job Summary:
We are hiring an IT Business Analyst to join the SBU IT team. This person will maintain overall responsibility for the IT performance within the manufacturing plant. They will act as liaison between our key business partners /stakeholders and multiple service delivery teams to manage and continuously improve the overall service delivery. This individual will work closely with the business to provide functional system solutions as well as manage service levels with IT partners. The ideal candidate will also have experience working with DELMIA Apriso, helping our organization support an award-winning software and services solution.
Responsibilities:
- Support the SBU IT strategy and maintain a strong alignment with the business while delivering results for the site(s)
- Develop a peer relationship with onsite and remote IT support to better meet SBU/site needs
- Primary Liaison to local Business Stakeholders for major downtime and incident management/communications
- With a sense of urgency, monitor critical IT issues to ensure proper priority and interacting professionally with available resources (people, knowledge bases, documentation, 3rd party support) and leverage these to ensure issue resolution
- IT contact for the business regarding IT related information and project requests
- Identify opportunities for simplification and streamlining IT applications
- Drive the adoption of standard work processes, standard application functionality and data standards
- Manage minor IT projects simultaneously with tight deadlines (resources, tasks, risks, stakeholder communications, project process compliance)
- Work with the business to create detailed requirements, business cases, and process documentation; create design flows and narratives, assist developers with technical design; monitor / perform testing and implement process changes
- Partnership between SBU and Enterprise Services initiatives
- As needed, support IT initiatives across other MFG sites.
Qualifications:
- Bachelor's Degree in IT-related field or equivalent
- 5+ years professional experience, preferably in IT, Engineering or Manufacturing Operations
- Project management and business analysis experience
- Business acumen around manufacturing processes
- Proven experience with on-site manufacturing and/or software implementations a plus
- Customer oriented and responsive - Must be willing to respond during off-hours
- Candidate should be comfortable interacting with all associate levels, from hourly shop floor operators to Executive Leadership Team
- Ability to work with onshore/offshore resource models for both projects and operations
- Technical acumen, including SQL, Data management tools, Oracle Database structure, etc...
- Experience with MES applications may be considered
- Delmia Apriso experience preferred but not required
- Understanding of manufacturing systems and related PLM and ERP boundary systems
- Travel <10%
Key Competencies:
- Business partnering
- IT service management
- Business analysis
- Software Functional aptitude
- Data management and analysis
- Strong sense of urgency to resolve issues
- Project management
Primary Location: Clarksville, TN
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
