Spa Reservations Agent

Location
Montelucia Resort and Spa
Nestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The property's distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills of Spain's Andalusia region. The property also includes the award-winning Moroccan inspired Joya Spa, three resort pools and five dining options including the critically acclaimed restaurant, Prado. The resort, which is adjacent to the cities of Phoenix and Scottsdale, offers easy access to golf, recreation, nightlife and entertainment.
Job Description
Responsible for understanding the basic tenets of spa, salon and pool cabana services and integrating that knowledge with Selective Selling Techniques to sell the right services to the right customers at the right rate.
Responsibilities
The Spa Reservations Agent books spa treatments, salon services, pool reservations, and more. Spa Reservations Agent provide expert knowledge about our Spa offerings to our guests. They spend time answering all inquiries in a professional, courteous and efficient manner and attempt to secure a guaranteed reservation whenever possible. They generate revenue through suggestive selling.

• Answer all phone calls promptly and in a courteous manner.
• Be knowledgeable of spa including basic service treatments, rates and any other information necessary to answer guest inquiries.
• Be knowledgeable of current rates, marketing specials, resort operations and other information necessary to answer guest inquiries.
• Have a complete working knowledge of the reservation activity functions in the spa.
• Be aware at all times of the selling status of the spa.
• Secure all required information from the guest when making a reservation.
• Understand and follow reservation policy pertaining to guarantees, cancellations and no-shows and communicate them clearly to each guest.
• Follow up on any guest requests to ensure satisfaction in a friendly and professional service style.
• Handle daily correspondence; respond to inquiries and make reservations as needed, maintain correspondence files, mail out brochures as requested.
• Be aware of and adhere to the rules and regulation of the Spa and the Reservations department.
• Participate in departmental meetings assisting in development of daily operations and the overall reservation department and related areas.
• Create and maintain positive relationships with all other departments and know how they relate to the reservations department.

Qualifications

• Previous Spa and/or hotel/resort reservations experience preferred
• High School Diploma required
• Strong communication skills, both written and verbal

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.