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Hexagon's Asset Lifecycle Intelligence division (Hexagon) is seeking a Software Support Analyst - Marine Design within our Asset Lifecycle Intelligence division Americas group. Are you a problem solver, someone who enjoys troubleshooting and resolving complex issues? In this role you will regularly interact with customers, solution development, and ownership teams to investigate problems, discuss and document design issues, and provide solutions to our end users.
- Works as part of a global team to support marine and offshore customers by troubleshooting and resolving technically complex support issues related to Smart3D.
- Regularly interacts with solution development and product ownership teams to investigate problems, discuss, and document design issues, and provide customer feedback.
- Possesses strong interpersonal skills and effectively communicates with internal and external stakeholders.
- Exercise a sizable degree of self-direction and decision making focused on delivering a solution to customer's workflow implementation issues.
- Accurately documents support activities and outcomes; Maintains knowledge base.
- Develops strong proficiencies in Customer Relationship Management systems.
- Maintains adherence to customer service level agreements.
- Develops technical documents, instructions, and training for internal and external purposes.
- Keeps updated on current Hexagon ALI solution portfolio through training and sprint reviews.
- May conduct customer training, consulting or work on service activities when required.
- Experience in marine design or drafting is an advantage.
- Communicate via the telephone, email, online video and in person, employing excellent oral and written communication skills.
- Experience participating in consulting functions and services.
- Customer Service experience and ability.
- B.S. in Naval Architecture, Marine Engineering, Ocean Engineering, Mechanical Engineering or related discipline or equivalent industry experience.
- Highly developed skills, knowledge and ability in the relevant technological environment.
- Fluency in the basic technologies underlying the IT industry.
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Employment Type: OTHER
