Address
Form of workDate Posted:
2023-01-13-08:00
Country:
United States of America
Location:
CALEN: LenelS2 Pittsford NY 1212 Pittsford - Victor Road , Pittsford, NY, 14534 USA
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
LenelS2 is a global leader in advanced security systems developing innovative solutions to protect buildings, people, and assets. Incorporating open architecture and third-party interfacing, LenelS2's enterprise software manages multiple best-in-class systems to provide a single, seamless security solution for customers worldwide, including corporate and government segments. LenelS2 is a part of Carrier.
About this role
The Software License & System Integration Technician based in Rochester (Pittsford) NY, will be responsible for generating and maintaining software licenses for LENELS2 proprietary software products based on customer orders. This is a hybrid role.
Key Responsibilities
Basic Qualifications
Preferred Qualifications
Other qualifications you may have that would be beneficial in this role include:
RSRCAR
#LI-hybrid-Rochester
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice:
Click on this link to read the Job Applicant's Privacy Notice
This position may not be performed remotely in Westchester County, Ithaca or New York City at this time.
COVID-19 vaccines are required for all newly hired Carrier U.S. Salaried employee, except as prohibited by law. Candidates residing in or for positions located in any of the following jurisdictions are not subject to this requirement: Alabama, Arkansas, Florida, Kansas, Indiana, Iowa, Mississippi, Montana, Nebraska, North Dakota, Tennessee, Texas, Utah, and West Virginia.
If you have questions about applicability of this requirement to you, please contact Global People Services at: +1-833-819-1257
2023-01-13-08:00
Country:
United States of America
Location:
CALEN: LenelS2 Pittsford NY 1212 Pittsford - Victor Road , Pittsford, NY, 14534 USA
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
LenelS2 is a global leader in advanced security systems developing innovative solutions to protect buildings, people, and assets. Incorporating open architecture and third-party interfacing, LenelS2's enterprise software manages multiple best-in-class systems to provide a single, seamless security solution for customers worldwide, including corporate and government segments. LenelS2 is a part of Carrier.
About this role
The Software License & System Integration Technician based in Rochester (Pittsford) NY, will be responsible for generating and maintaining software licenses for LENELS2 proprietary software products based on customer orders. This is a hybrid role.
Key Responsibilities
- Fulfill software license requests in support of LENELS2 order fulfillment
- Respond to customer inquiries (phone/email) in a timely manner
- Log into the customer phone queue to answer calls
- Install and assist with license activation and reactivation processes
- Maintain customer support database
- Integrate licensing software with emerging and existing third-party software
- Coordinate with internal stakeholders about customers' account and license accuracy
- Participate in the streamlining and process improvement of licensing tools
Basic Qualifications
- 1 year plus experience in IT customer service or IT helpdesk
- 1 year plus experience in Microsoft Software
- High School diploma
Preferred Qualifications
Other qualifications you may have that would be beneficial in this role include:
- Associate Degree or Technical college certification
- Flexible with work schedules
- Working knowledge of PC, server hardware
- Configure Windows-based PC and server's systems
- Oracle, Salesforce, O/S Office365 or Windows-based Desktops/Serversx
- Adapt quickly to emerging technologies and applications
- A positive attitude, with a high energy level and sound judgment
- Attention to detail and multi-tasking with an emphasis on organization and prioritizing tasks
- Work independently in a team environment
- Strong verbal and written communication skills i.e. technical and computer subject matter
RSRCAR
#LI-hybrid-Rochester
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice:
Click on this link to read the Job Applicant's Privacy Notice
This position may not be performed remotely in Westchester County, Ithaca or New York City at this time.
COVID-19 vaccines are required for all newly hired Carrier U.S. Salaried employee, except as prohibited by law. Candidates residing in or for positions located in any of the following jurisdictions are not subject to this requirement: Alabama, Arkansas, Florida, Kansas, Indiana, Iowa, Mississippi, Montana, Nebraska, North Dakota, Tennessee, Texas, Utah, and West Virginia.
If you have questions about applicability of this requirement to you, please contact Global People Services at: +1-833-819-1257
