Social Media Specialist

Social Media Specialist - Stamford, CTBe a part of a revolutionary change.At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.In late 2022, PMI acquired Swedish Match and its leading oral nicotine product portfolio. We can now provide legal age nicotine users who would otherwise continue to smoke, access to a broader range of better alternatives to combustible products.With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress. Our beautiful HQ in Stamford, CT is just steps away from the Stamford Metro-North Train Station and easily accessible from NYC. The Social Media Specialist will support the evolving efforts of our Digital & Social Media teams and play a key role in the planning, coordination & deployment of our Social Media Campaigns. In this position, you will work with Content Management Systems (CMS) and ensure the proper timing & delivery of content. You will also participate in brainstorming campaigns, craft engaging copy, and work across multiple teams to manage content streams. This position will play a vital role in sourcing suitable Content Collaborators across various industries to expand our organic social presence and explore potential partnership opportunities.Your ‘day to day’:•Work directly with our Content & Digital Teams to manage our social channels, scheduling & publishing content efficiently. •Manage all content streams and schedule/publish approved content across all relevant channels – consistently maintaining significant lead times on Social Media calendars for review, edits & more. •Assist in the development and delivery of Social Media strategies on channels such as Instagram, X, Facebook, LinkedIn and other emerging platforms. •Operate as a community manager for all digital channels in collaboration and partnership with our Customer Service and Operations teams to ensure best in class customer care.•Oversee review management process both on 3rd party review sites (Google my Business, Trust Pilot etc) and own Social Media channels.•Manage and nurture online communities across our Social Media channels ensuring a positive and engaging experience•Ensure all customer feedback is responded to in a timely manner & escalated if needed.•Work with local content creators to expand network and brand reach.•Work with internal marketing teams to inspire, source & share localized user-generated content.•Oversee and manage content calendars, reporting, optimization, and tracking metrics for core brands – including reports on engagement, KPIs, and tracking collaboration goals. •Manage Social Media and influencer reporting process with cross-functional partners, covering topics such as audience growth, engagement rate, impressions, referral traffic and conversion trendsWho we’re looking for:•Bachelor's degree in Communications, Design, Public Relations, Marketing or other relevant field•At least 4 years of experience working in-house in a Social Media role or at a digital agency•Strong written and verbal communication skills •Proven experience in Social Media management & strategy •Comfortable collaborating with cross functional teams and operating independently when needed •Ability to operate all content platforms, scheduling tools & analytic modules•Experience executing corporate level strategy•Experience with Sprinklr a plus •Legally authorized to work in the USAnnual Base Salary Range: $84,000-$126,500 #LI-HybridWhat we offer: •A competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more! •We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace. •Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. •Be part of an inclusive, diverse culture where everyone’s contribution is respected; Collaborate with some of the world’s best people and feel like you belong. •Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. •Take pride in delivering our promise to society: To improve the lives of a billion smokers. PMI is an Equal Opportunity EmployerPMI Global Services Inc. and PM Global Brands Inc. are a subsidiary of Philip Morris International Inc. Philip Morris International (PMI) is leading a transformation in the tobacco industry to create a smoke-free future and ultimately replace cigarettes with smoke-free products to the benefit of adults who would otherwise continue to smoke, society, the company, its shareholders and its other stakeholders. PMI is a leading international tobacco company engaged in the manufacture and sale of cigarettes, as well as smoke-free products, associated electronic devices and accessories, and other nicotine-containing products in markets outside the U.S. In addition, PMI ships versions of its IQOS Platform 1 device and consumables to Altria Group, Inc. for sale under license in the U.S., where these products have received marketing authorizations from the U.S. Food and Drug Administration (FDA) under the premarket tobacco product application (PMTA) pathway; the FDA has also authorized the marketing of a version of IQOS and its consumables as a Modified Risk Tobacco Product (MRTP), finding that an exposure modification order for these products is appropriate to promote the public health. PMI is building a future on a new category of smoke-free products that, while not risk-free, are a much better choice than continuing to smoke. Through multidisciplinary capabilities in product development, state-of-the-art facilities and scientific substantiation, PMI aims to ensure that its smoke-free products meet adult consumer preferences and rigorous regulatory requirements. PMI's smoke-free product portfolio includes heat-not-burn and nicotine-containing vapor products. As of September 30, 2023, PMI's smoke-free products are available for sale in 82 markets in key cities or nationwide, and PMI estimates that approximately 19.7 million adults around the world, excluding Russia and Ukraine have already switched to IQOS and stopped smoking. For more information, please visit www.pmi.com and www.pmiscience.com.