Showroom General Manager

W A T E R W O R K S

Inspiring Great People and Great Design

About Waterworks

When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.

What We Provide

What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our employees with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, generous time off and 401k retirement savings plan.

The Role

As General Manager, you will lead and manage all aspects of the showroom’s financial performance, and will work with the company’s Sales Leadership to set and influence the short and long-term strategic direction for the showroom territory. As leader of the showroom you will develop, coach and lead a sales team to achieve or exceed company goals for sales and profitability; all while ensuring growth within the market and a superior service experience for clients.

Our Leadership Proposition

Leaders champion the Waterworks values of a fearless sales strategy, customer-centric approach, integrity, and a passion for our products and the overall brand.

Primary Responsibilities

Full financial P&L, operations, and account management responsibility for the showroom
Lead, coach and develop Sales team in selling, marketing, and new business development activities
Execute organizational strategies to firmly position Waterworks as the industry leader for luxury bath and kitchen
Develop and maintain relationships within the architect and design community
Enhance relationships with current clients to increase sales
Strategically guide and develop individual associate’s account and CRM activity through regular one on one meetings to ensure marketing activities match potential
Establish and maintain operational processes to uphold Waterworks brand image
Investigate and implement innovative ways to proactively market Waterworks products
Create showroom environment that delivers luxury experience to all our clients
Coach team to stay current on product range and competitors’ offerings, and report findings to cross functional partners
Hold designated showroom associate accountable for project management, offering outstanding service and follow through for our clients
Empower associates to resolve client issues and implement solutions
Other responsibilities designed to grow market share

Required Skills

About You

Required Skills/Experience

Bachelor’s degree or equivalent
5 years inside/outside sales experience in a showroom, retail or architectural design firm
Minimum of 3 years experience in a sales management role within high end luxury brand environment
Self-motivated team leader with excellent coaching and communication skills
Well connected within the luxury design trade around the showroom
Ability to take charge, drive for results and make sound decisions quickly
Ability to negotiate and close deals
Exceptional time management skills with ability to multi-task
Ability to inspire trust, integrity and professionalism
Innovative and strategic thinking
Plumbing/tile/Construction background/exposure a plus
Proficient in all Microsoft Office applications: working knowledge of CRM systems
Requires up to 20% travel

Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.

Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

---