Shop Technician

General Information

Press space or enter keys to toggle section visibility

City

Huntersville

State/Province

North Carolina

Country

United States

Department

Materials & Supply Chain

Date

Wednesday, April 12, 2023

Working time

Full-time

Ref#

20022564

Job Level

Individual Contributor

Job Type

Experienced

Job Field

Materials & Supply Chain

Seniority Level

Associate

Description & Requirement

Press space or enter keys to toggle section visibility

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients - no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Overview:Carolina Office Systems, A Xerox Company, is seeking a motivated Shop Technician to join our team based in Huntersville, NC. Our Shop Technician is responsible for set-up and refurbishment of a variety of printers and copiers, including Lexmark, Xerox and other manufacturers. In addition, this Shop Technician will be be responsible for loading, securing, delivering and basic set-up of equipment, while providing excellent customer service throughout Huntersville, NC. This is a full-time opportunity in a shop / warehouse setting.

What You'll Do:

• Assemble and refurbish various models and manufacturers of copiers and printers for our customers
• Customize and install software, applications and other customer requested programs
• Troubleshoot, breakdown and diagnose equipment in need of repair, including software and hardware updates
• Test equipment for performance and copy quality
• Ensure that required materials are included in packaging
• Confirm that corresponding assigned serial numbers match with order requests
• Update the operations team on the status of each work order
• Assist with warehouse operations such as unboxing and distributing materials while maintaining a clean, organized and safe work environment
• Operate an automatic box truck in a safe and timely manner, including daily inspection of the vehicle
• Abide by all transportation laws and maintain a safe driving record
• Load, deliver, install and collect equipment at various customer locations
• Provide basic customer training on copiers, printers and other office technology equipment
• Perform general technical duties such as connecting equipment to networks

What You Need to Succeed:

• Displays a willingness to be trained on digital office equipment
• Prior hands-on experience with troubleshooting, mechanical and electrical equipment repairs
• Ability to use hand tools
• Strong time management skills
• Ability to lift, push, pull and maneuver objects weighing up to 100lbs.
• Experience using smartphones, laptops and tablets with exposure to Microsoft Office (Word, Excel, and Outlook)
• Previous experience with software and hardware updates preferred
• Familiarity with networking and internet connectivity preferred
• Experience with copiers and printers preferred
• Valid Driver's License with a relatively clean driving record
• One (1) or more years of experience driving a 16' - 26' box delivery truck preferred
• Ability to lift 50 - 75 lbs.
• Excellent communication, customer service and organizational skills

How We Set You Up for Success:

• Hands-on training of Xerox equipment and all aspects of the Shop Technician role and responsibilities
• Hands-on training of Xerox equipment and all aspects of the delivery driver role and responsibilities
• Job shadowing to prepare you to perform repairs, set-ups and troubleshoot independently
• Job shadowing to thoroughly prepare you to make deliveries and perform installations independently
• Ongoing career development

What We Offer:

• Competitive compensation (hourly compensation and applicable overtime)
• Comprehensive benefits offerings (including medical, dental, vision, and life insurance)
• Retirement plan
• Paid holidays, personal choice days and paid time off
• A culture that offers flexibility and a healthy work-life balance

#LI-JL1