Shelter Case Manager (300014)

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong,and communities are vibrant.

LSF is looking for a talented ShelterCase Managerwho wants to make an impact in the lives of others.

Purpose and Impact:

The shelter case manager is responsible for the case management, counseling, and activities for runaway and homeless youth in all aspects of the shelter programs. The shelter case manager works closely with the Homeless Trust partners and collaborates with these agencies in service linkage, community meetings, outreach activities, referrals, and service delivery. The shelter case manager coordinates prevention and intervention services for all youth and works closely with those agencies specializing in services for sexual exploitation. The shelter cae manager works in conjunction with other residential counselors to ensure smooth interagency program coordination. The shelter case manager assists the Residential Director in ensuring that all requirements of the grants are met.

Essential Functions:

• Implements all aspects of case management services e.g., completion of the intake process, completion of all required assessments, development of a service plan, documentation of case notes and progress summaries.
• Responsible for developing strategies for finding a permanency option for the homeless youth.
• Conducts individual counseling for the youth and thoroughly and clearly documents progress in case notes of the youth's file.
• Responsible for ensuring the youth are involved in all activities of the shelter and are receiving services as outlined in their service plan.
• Participates and prepares reports for the weekly multidisciplinary team meetings.
• Leads case discussion that focuses on each youth's needs, behaviors, academic achievement, and conducts, provided services, aftercare plan and progress toward discharge.
• Completes all required semi-annual progress reports per grant requirements.
• Maintains accurate, clear, and thorough data on RHYM IS (as needed) and uploads data timely in adherence to requirements.
• Establishes and maintains on-going relationships with community providers who provide services for runaway and homeless youth.
• Attends all community meetings related to the Homeless Trust and Miami Homes for All initiatives.
• Maintains quality assurance standards as it relates to grant requirements, licensing requirements and agency standards.
• Completes training requirements of RHY program through RHYTAC and through other agency funders Maintains training log and submits certificates timely.
• Works in collaboration with other residential counselors to ensure appropriate intra-agency functioning.
• Attends and participates in all agency meetings as required.

Other Functions:

• All duties are performed in accordance with the following standards:
• Courtesy: Treats customers, the public and staff with courtesy, respect and dignity and presents a positive public image.
• Communication Skills: Keeps supervisor fully informed of activities, pertinent issues, upcoming events, and potential problems. Demonstrates effective oral and written communication skills in daily work.
• Teamwork: Supports the shelter environment and team, department and/or organization and works with others in an effort to accomplish the goals of the program, department and/or organization.
• Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area.
• Training: Attends and successfully completes all mandated training courses with RHY, DCF, DJJ. Confidentiality: Adheres to all confidentiality rules.

Physical Requirements:

• Must have a high level of energy, be adaptable to irregular hours, and be able to travel as needed.

Education:

• Minimum bachelor's degree in social work or related field:

Experience:

• 3 years of experience in case management, counseling and working with runaway, homeless and at -risk youth.

Skills:

• Must be familiar with and able to use Microsoft Office programs Word and Excel.
• Must possess excellent written and verbal communication skills.
• Ability to form relationships and effectively work with multi-ethnic, multi-culture youth, staff, and the general public.
• Ability to handle crisis situations and adapt to every changing environment.
• Demonstrated skills in assessment, crisis intervention, behavioral management techniques, individual and family counseling practices and group process.
• Ability to work as a team player and work flexible hours as needed in a 24/7 residential program.
• Demonstrates skills in organization, time management and attention to detail.
• Recognizes the need to request assistance, consultation or feedback on difficult cases or challenges within the agency.

Other:

Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs.

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need.Mission Drivenstaff members become part of the LSF community whiletransforming the lives of those in need.Our staff additionally findgrowth opportunitiesas they explore areas of interest within theorganization.

Amazing benefits packageincluding:

• Medical, Dental and Vision
• Teladoc (24/7 online access to doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

Lutheran Services Florida embraces diversity, equity and inclusion in all business practices. LSF is proud to be an equal opportunityemployer.