Services Key Account Manager- Data Center

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Working within the Electrification Services, the Key Account Manager develops, implements and updates the account strategy for Marketing & Sales product group based in Atlanta, Georgia from the customer’s perspective.

This position reports to

US Service Sales & Marketing Manager

Your responsibilities

• Cultivate customer relationships, gain business insights, stay informed about customer decisions, collaborate for mutual advantage, balance short term performance with long term value, and offer market and technology insights to support strategic development
• Understand the customer's key business drivers and environment, assess their impact and opportunities for ABB, align strategies with specific business objectives, and promote internal collaboration for mutual economic benefit within the broad US Electrification Commercial Organization
• Create tactical account plans that align with customer initiatives, guide Services Operations and local sales organizations in plan implementation, establish local account teams, and facilitate information sharing and internal collaboration for mutual economic benefit
• Define future business development initiatives, coordinate proposals across customer accounts, ensure initiative execution, facilitate 'Ease-of-doing business' through agreed Terms & Conditions or vendor approvals as required
• Identify crucial sales opportunities, collaborate with the local organization to commit to next year's objectives, align BU goals with customer budget constraints, and utilize designated tools to plan and document the agreed upon Performance Plans
• Build strong relationships with customer stakeholders, conveying ABB's value by aligning with their needs and objectives, and collaborating closely with the services BU as well as broad Electrification US commercial teams
• Cultivate and enhance relationships with ABB stakeholders across various levels and divisions, serving as an advisor to senior management to articulate customer needs, providing valuable insights regarding customer preferences, competitors, risks, opportunities, and market trends, and utilizing internal communication platforms to disseminate best practices, lessons, and successes
• Accurately document key customer stakeholders, coordinating interactions and relationship-building between ABB and the customer, and preparing tailored agendas and strategy briefs based on stakeholder seniority and business interests for effective engagements
• Stay updated on industry trends, conveying business needs to the services BU, facilitating interactions with customer C-level executives, and reporting meeting outcomes, account performance, and progress at agreed intervals to the sponsor
• Evaluate the customer's buying journey, coaching local organizations on best practices, resolving execution issues, and leveraging tools for operational excellence with the account
• Work within ABB's Customer Relationship Management tools (Salesforce.com) and ensure data accuracy and quality within the tools and rely on information to drive the strategic planning process

Your background

• Bachelor’s degree in a related field required with 9 plus years of related military/work experience OR Associate’s degree with 11 plus years of related military/work experience OR High School Diploma with13 plus years of related military/work experience required
• Ability to translate insights into tangible business outcomes
• Competent in business management and finance terminology
• Ability to challenge customer motivation and thinking
• Understanding of key business drivers in market
• Ability to develop sales strategies and assess new opportunities
• Candidates must already have a work authorization that would permit them to work for ABB in the US

Benefits

• Retirement plan
• Life insurance
• Disability insurance
• Healthcare plan
• Wellbeing program

More about us

Electrifying the world in a safe, smart and sustainable way, ABB Electrification is a global technology leader in electrical distribution and management from source to socket. As the world’s demand for electricity grows, our 50,000+ employees across 100 countries collaborate with customers and partners to transform how people connect, live and work. We develop innovative products, solutions and digital technologies that enable energy efficiency and a low carbon society across all sectors. By applying global scale with local expertise, we shape and support global trends, deliver excellence for customers and power a sustainable future for society. go.abb/electrification We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. #LI-Remote While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $103,100 and $191,500 annually and is eligible for a short-term incentive plan/annual bonus.