Job Description
SERVICE WRITER NEEDED
"Great Benefits! (Paid insurance for employee/family) Monday through Friday 7A-3:30P."
Email Resume to: resume@calumetlift.com (or) come in to fill out an application and talk to us.
We are a solid company that has been in business for 60 years and we are a family-owned and operated lift truck company with a diverse group of employees, one that is built on the belief that every CLT team member has a real, personal impact - on our customers that we service. We are looking for a career minded individual whoever you are and wherever you are in your career, CLT will help you be equipped to Do More.
Job Summary
The Service Writer acts as a liaison between our company and our customers. The Service Writer's responsibilities include ensuring the customer's needs are answered, coordinating transactions between the company and the customer.
Essential Functions
- Assign jobs and work areas to Service Technicians according to their skills and knowledge, stay informed throughout the day of each technician's progress.
- Open/close work orders, generate purchase orders and open rental contracts.
- Help schedule service calls for all Road Service Technicians according to their skill levels and the most economical practices for CLT.
- Review all repair work orders for accuracy and completeness concerning parts, materials and labor, approve the release of equipment for customer pick up.
- Proactively seek customer feedback, anticipate problems and respond promptly, constantly communicate with customers on the status of their machine.
- Receive service calls from outside & inside customers.
Non-Essential Functions
- Advice: Service Manager of all customer needs.
- Meet with Service Manager on a regular basis to review department performance profitability, efficiencies, and personnel matters.
- Maintain technical and product knowledge on all equipment sold within the dealership's area of responsibility.
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Qualifications
- A High School diploma or equivalent.
- At least two (2) years of experience in a mechanical background preferred or equivalent combination of education, training and experience that demonstrates the ability to perform the duties of the position.
- Preferred experience as a service writer or dispatch experience.
- Excellent customer service skills.
- Strong technical knowledge.
- A high degree of attention to detail on all best practices and procedures, and deadline driven.
- Ability to use standard computer functions, including (but not limited to); EBS, Microsoft Office and internet functions.
- Ability to communicate effectively verbally and in writing.
Calumet Lift Truck provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Greets customers, determines the type of service required and prepares repair orders. Informs customers of work needed and secures approval. Follow the ticket through the repair process. Communicates with customers on the progress of the repair.
Come Join Our Dynamic Team