Service Desk Engineer

Company Overview

At C.R. England, our most valuable asset is our people. Whether on the road, in our shops, or in our offices, our people make C.R. England a transportation industry leader. The diversity of our professionals drives us forward. We strongly believe each individual should have the support and opportunities they need to build a solid career. We provide. We live by the entrepreneurial and family spirit on which C.R. England was founded. We have opportunities for people of all backgrounds.

Why join us: 

Stability: The transportation industry is crucial to the U.S. economy, making C.R. England a stable career choice. As a 100 year-old leader in the transportation industry, we have grown 100% in the last decade. We will continue growing as we approach our second century.

Employee Value: 2015 recipient of the Achievers Award for Most Engaged Workplaces in the U.S. and 2020 recipient of US Best Manager Companies as recognized by Deloitte and the Wall Street Journal

Benefits: World class compensation and benefits packages, continuous training and development, and a team-oriented culture

Work life balance: At C.R. England we value family both in our individual homes and our company family; our culture embraces this philosophy and fosters an environment to support both.

Summary:
The Service Desk Engineer will provide internal support for employees at our corporate office, as well as remote sites. Candidates should have a mix of technical and customer service skills and be passionate about technology and helping people.

Position Responsibilities:
The key responsibilities of the Service Desk Engineer are solving complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements, provide ticket status updates to management and end-users, and supports and maintains effective relationships with users.

Essential job requirements may include, but not limited to:
• Provide technical support from tickets as received in the queue.
• Create efficiencies for recurring ticket types
• Research and resolve end user and production equipment hardware and software problems, utilizing other IT staff and outside vendors as needed.
• The ability to understand user problems and explain technical fixes in a clear and understandable manner to users.
• Able to handle multiple tasks and work effectively independently or in a team environment.
• Keep company leadership informed of project priorities and any issues that may require their attention..
• Practice and observe safety rules and regulations and encourage others to do so at all times.
• Work productively and collaboratively with direct supervisor and peers.
• Display and encourage teamwork and willingness to be a problem solver. Provide excellent customer service.

Job qualifications may include, but not limited to:
• Experience working in large organizations is preferred
• Candidate will provide technical support via phone and desk side to internal employees ranging from staff to executive level members, a professional demeanor is required
• Ability to utilize remote tools such as remote assistance.

Education and Experience:
• Administration of email, phone, chat, knowledge bases, and ticket systems.
• Experience managing and troubleshooting Applications.
• Transportation industry experience strongly preferred.