AddressYou'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.SM
The statements listed below are not intended to be all inclusive of the duties and responsibilities of the position. Based on leadership decisions and business needs, "all other duties as assigned" will be expected for each position.
Responsible for evaluating and approving Veterans Benefit Administration (VBA) Order Requests and determining the appropriate Disability Benefit Questionnaires (DBQs) to assign for identified health conditions specified on order requests per the contract requirements. Review Compensation & Pension (C&P) request documents and claims file for completion of the claims file outline to facilitate LHI providers in location of pertinent information to ensure timely review and accurate completion of Disability Benefit Questionnaires (DBQs). Collaborate with various subject matter experts in the department to ensure system generated tasks are completed in a timely manner and within the quality standards. Follow the established guidelines for monitoring and managing the prioritization of order related tasks in order to meet or exceed contractual requirements.
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Primary Responsibilities:
- Evaluate and process order requests
- Ongoing communication within the VA Clinical Operations Department to ensure order requests meet contractual requirements prior to approval
- Create an outline of relevant medical documentation found within the claims file to assist LHI providers in performing accurate, timely Disability Benefit Questionnaires (DBQs)
- Willingness to assist with provider questions via a department phone queue or any form of communication, as needed
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High school diploma / GED (or higher) or equivalent experience.
- Vocational or Technical Training/Education in a Medical related field such as Medical Assistant, LPN, Health Information Technology (HIT), EMT, Medic, Corpsman, completion of the LHI Clinical or Claims Upskilling course or completion of the following 4 courses: Anatomy and Physiology, Medical Terminology, Human Body Systems, and Common Diseases
- Equivalent combination of education, experience and/or applicable military experience will be considered
- Knowledge of medical documentation and medical terminology
- Knowledge of healthcare documentation to include medical, behavioral, and psychological terminology
- Experience using a computer and Microsoft Word(abilityto create, copy, edit, send, and save documents)
- Microsoft Excel(abilityto create, copy, edit, send, and save spreadsheets)
- Microsoft Outlook (abilityto create, copy, edit, send, and save correspondence)
Soft Skills:
- Must possess excellent written, verbal and interpersonal communication skills, as well as multi-tasking and teamwork skills
- Ability to perform detailed work with a high degree of accuracy
- Must be able to implement problem solving skills to facilitate timely completion of required responsibilities for a wide range of cases and duties
Telecommuting Requirements:
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Careers with LHI. Our focus is simple. We're innovators in cost-effective health care management. And when you join our team, you'll be a partner in impacting the lives of our customers, and employees. We've joined OptumHealth, part of the UnitedHealth Group family of companies, and our mission is to help the health system work better for everyone. We're located on the banks of the beautiful Mississippi River in La Crosse, Wis., with a satellite office in Chicago and remote employees throughout the United States. We're supported by a national network of more than 25,000 medical and dental providers. Simply put, together we work toward a healthier tomorrow for everyone. Our team members are selected for their dedication and mission-driven focus. For you, that means one incredible team and a singular opportunity to do your life's best work.SM
California, Colorado, Connecticut, Nevada, Washington or New York City Residents Only: The salary range for California / Colorado / Connecticut / Nevada / Washington / New York City residents is $18.80 - $36.78.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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