Senior Lead Bartender

POSITION SUMMARY: Lead and develop people to execute outstanding product quality and customer service, build sales, and control costs for each shift. The Senior Lead Bartender must follow standard operating policies and procedures.

KEY RESPONSIBILITIES:

Train, coach, and develop crew members and team leaders
Delegate tasks to team and provide follow-up
Hold team accountable for their performance; provide coaching and counseling as needed
Provide effective, open, and consistent communication on goals during team meetings while recognizing positive contributions
Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
Contribute to the hiring of crew members
Ensure team provides fast, friendly, and accurate service
Contribute to crew members and team leaders performance reviews
Effectively handle customer issues; continuously improve mystery shopper scores
Measure customer satisfaction and execute plan to improve both satisfaction and loyalty
Ensure product quality, restaurant cleanliness, maintenance and security standards are met
Assist with increasing comparable sales and deliver budgeted sales each period
Control cost of goods, variances and inventories within the restaurant
Staff and schedule appropriately to control labor costs
Ensure proper cash handling and deposit procedures are followed
Ensure appropriate inventory and ordering systems are in place

QUALIFICATIONS/SKILLS:

Able to work flexible hours necessary to manage and operate the store effectively, including weekends and closing shifts as needed
Excellent communication skills to connect effectively with customers and co-workers
Possess the ethics and positive attitude that support our values and culture
Ability to manage a fast-paced, high-volume, clean, customer-focused store
Ability to use a PC
Ability to understand financial reports
Strong time-management skills; ability to multi-task, prioritize, and organize
Excellent leadership and organizational skills with attention to detail
Proven track record of exceptional customer service

EDUCATION AND/OR EXPERIENCE:

Must be at least 18 years of age
Minimum 1 year of customer service experience

ESSENTIAL PHYSICAL FUNCTIONS

Must have the ability/stamina to work a minimum of (30) hours a week.
Ability to stand/walk for 4-8 hours per day.
Must be able to lift and carry up to 25 lbs.
Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data
Must be able to work in both warm and cool environments, indoors and outdoors.
Must be able to tolerate higher levels of noise from music and customer traffic.
Work environment: exposure to food, liquor, mixing devices, drink machines, water, sanitizers, cleaning products, knives, other sharp objects, and slippery floors

---