GENERAL SUMMARY: The primary responsibilities of the Senior Business Analyst is to provide strategic business analysis services to business partners. This position will work closely with the business customers to gain in-depth understanding of customer's business processes. This role will be key to understanding and analyzing customer needs which will drive the implementation of new and enhanced technology. The Senior Business Analyst is also responsible for leading efforts to support the testing lifecycle of new technology, enhancements, identifying and managing the elimination of application defects to verify that systems meet specifications and standard.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Analysis
- Consults with business customers to gather information about system needs and objectives, functions and features, and input and output requirements.
- Elicit requirements using interviews, requirements workshops, surveys.
- Create requirements management documents such as business requirements (BRD), scope matrix, use cases, sequence diagrams, future state proposals and business process documents.
- Analyze, defines, and documents requirements for data mapping, workflow, logical processes and interfaces with other systems.
- Design screen layouts, graphical user interfaces, reports, and interfaces with other systems.
- Apply business process reengineering techniques to redesign and improve business processes.
- Perform stakeholder management activities to influence customers, meet customer and business needs and manage customer relationships and expectations.
- Support the implementation of business solutions by building relationships and partnerships with key stakeholders.
- Collaborate closely with developers to implement requirements and provide necessary guidance to testers during QA process.
Quality Assurance
- Creates test plans, test cases and test data.
- Create data mining / manipulation queries to support test prep and execution.
- Create comprehensive Test Plan / Test Approach documentation.
- Plan and implement the various stages of test, e.g. Systems Test, Integration Testing, Exploratory Testing, Regression Testing, etc. during the project lifecycle through the creation of test plans, test cases and test scripts.
- Provide support and guidance in test principles, techniques and tools to team members.
- Coordinate and delegate work to test resources during the running of a project.
- Assist with Incident and Problem management activities by diagnosing problems and suggesting viable solutions.
- Identify, analyze, and documents defects, errors, and inconsistencies in software.
- Collaborate with customers to plan and implement comprehensive User Acceptance Testing activities including training materials.
- Create and execute automated test scripts using testing software applications and manual test scripts to support testing, debugging, documenting, and implementing enhancements and break fix solutions.
- Partnering with internal and external customers to ensure systems provided meet the long-term business strategies.
- Support system conversions, upgrades, enhancements and disaster recovery efforts.
KNOWLEDGE, SKILLS, AND EXPERIENCE:
- Bachelor’s degree required. Master’s degree preferred.
- A minimum of 7 years of recent related business analyst and testing experience required.
- Demonstrated experience with automated software testing tools and writing basic SQL queries preferred.
- Knowledge of multiple project management lifecycles/methodologies including, Software Development Life Cycle, Agile and Waterfall. Experience working on Agile software development projects required and experience working on Waterfall software development projects preferred.
- Demonstrated ability to gather and manage detailed, accurate requirements through the project lifecycle.
- Knowledge of Business Analysis Body of Knowledge (BABOK Guide) or PMI's Project Management Body of Knowledge (PMBOK) processes and standards.
- Excellent verbal, written, and presentation skills required.
- Proficiency with testing backend processes such as system/data flows, feeds and APIs, required.
- Experience with Defect/Problem Management processes, preferred.
- Ability to handle multiple detailed tasks/projects simultaneously and meet strict deadlines required.
- Ability to communicate technical ideas and concepts to non-technical audiences required.
- Ability to maintain confidentiality and follow IT and other university policies regarding data security and protection required.
- Excellent analytical thinking, information gathering, problem solving, and persuasion skills required.
- Ability to influence and manage stakeholder expectations required.
- Demonstrated ability to work effectively and diplomatically with colleagues, as well as with students, faculty, and corporate contacts in a multitude of communication methods i.e., in person, email, phone required.
- Professional demeanor, including tact, discretion, and a customer service-oriented approach required.
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information, please see the University’s Notice of Nondiscrimination. Academic job seekers in need of a reasonable accommodation to complete the application process should call or email with their request. Staff Job seekers in need of a reasonable accommodation to complete the application process should call or email with their request.