Senior Account Manager

Job Summary

 Leverage staffing, procurement and supplier management expertise to bring customers a centralized workforce solution.  The Senior Account Manager  is responsible for facilitating the hiring process of contract employees for a complex or high-volume account by using an e-procurement tool (VMS) and managing relationships between the client, hiring managers, employees and approved vendors (if applicable).

 Classification 

 Full time, exempt position

 Job Responsibilities

 Requisition Creation and Order fulfillment

• Work with internal teams to create/assist hiring manager in creating requisition and entering into VMS tool.
• Screen information on incoming requisitions and perform intake calls with hiring managers as needed.
• Clarify requisitions with individual recruiters as needed.
• Monitor daily progress of requisition and follow up accordingly.
• Work with internal teams to review resumes for suitability and/or short list candidates providing high quality candidates and facilitate interviews for hiring managers.
• Help hiring manager select and reject candidate in VMS tool.
• Maintain discipline of execution by staying focused on market goals and objectives; manage time and competing priorities; be committed to technology, and documentation requirements; and taking the initiative to learn and fully understand the client’s needs and skills required for open roles being managed.
• Adhere to Equal Employment Opportunity Commission, Americans with Disabilities Act, and affirmative action guidelines.
• Perform other duties as assigned or needed to meet the needs of the department/organization.

  Client, Program and Supplier Management

• Ensure Key Performance Indicators (KPI) and Service Level Agreements (SLA) objectives are met by taking an active role in continuous improvement and service delivery.  
• Act as a liaison/first point of contact (POC) with client and employees to resolve daily operational issues; escalate as appropriate.
• Build customer, employee and supplier relationships through professional rapport, consistent follow-up and maintaining contact and ongoing communication.
• Proactively identify service delivery issues and provide appropriate and timely solutions
• Conduct weekly/monthly review calls with clients.
• Conduct training with employees and hiring managers including new user set up, user changes, password resets and use of VMS technology.
• Ensure timely and accurate monthly and quarterly reporting, as well as overall customer and employee satisfaction.
• Oversee review of travel requests and expense reports for processing and reimbursements.
• Oversee review and approval of employee timesheets for accuracy and billing reconciliation.
• Make employment offers and guide incumbent/referral employees through onboarding including salary negotiations, explanation of benefits, start date determination, collection of initial documents; track privileging and security packages for submission.
• Along with internal HR, perform human resource functions for service delivery staff including conduct new hire orientations, exit interviews, terminations, employee counseling/coaching sessions, and/or direct employee issues for internal resolution.
• Develop strong knowledge of VMS technology in order to provide training to new users, operate efficiently and trouble-shoot simple issues when client or employee requires assistance.
• Perform other duties as assigned or needed to meet the needs of the department/organization.

 Minimum Qualifications

• Bachelor’s Degree in a related business discipline or the equivalent.
• Technology: 3 years’ experience in Account Manager role.
• HR/Staffing: 1-3 years’ experience in a role where dealing with full cycle staffing/recruiting practices was a majority of daily responsibility; prefer experience with variety of positions including Healthcare roles.  Understands HR/Staffing practices such as on-boarding, off-boarding, screening, talent management, recruiting, employment law, contract language, etc.
• Skills: Intermediate proficiency in:
  • Word
  • Excel
  • PowerPoint
  • Web-based/VMS/ATS technology (examples may include: Fieldglass, IQN, Abriba Sourcing, Ariba Buyer, Oracle, SAP, Peoplesoft, HRIS, Workday, Coupa, Taleo
• Abilities: 
  • Organization:  Can manage multiple situations effectively.   
  • Multitask, proactive follow up, acts with a sense of urgency, has attention to detail.
  • Initiative:  Knows what needs to be done and does it without being asked.  Has excellent follow through.  Self-motivated, gets the job done, willing to go the extra mile, able and willing to work independently.
  • Communication:  Effective communication that is spoken, written and includes listening.  Customer service approach, effective at all levels of an organization, able to guide customer and suppliers, consultative interaction with clients, can manage difficult conversations.
  • Analytical:  Ability to see interrelationships of data/ideas.         Can assess a candidate against criteria, use of program data to educate customer, supplier and drive change.
  • Interpersonal Skills:         Builds and maintains strong relationships with client, employees, suppliers, and internally
  • Ability to travel to client site as needed, up to 40%